As a freelancer on various platforms, I provide services in management, customer service, and virtual assistant roles. This experience has allowed me to develop strong organizational, management, and communication skills, while also enhancing my leadership abilities and self-discipline.

Responsibilities include managing data, facilitating customer communications, overseeing data transfers, scheduling meetings, and supporting the program services team.

- Developed the core document describing objectives and defining the outline of the study, optimizing the use of resources of the project. Wrote the research protocol.- Developed documents such as informed consents, check - Lists, budgets, reports, and action protocols for the activities in the community, helping in the organization and standardization of the processes. - Partnered with the National Ministry of Public Health and Social Assistance to receive approval for the studies and make collaborative work. resulting in the approval of continued resource allocation and support that allowed properly followed ups.- Recruited and trained 25 community health agents (CHA) and 4 health professionals for the technical team, following the HR national standards, and reducing employee turnover. - Coordinated and scheduled more than 200 home visits with the 25 CHA to recollect the study data, referred the malnourished positive cases to the national health system, documented the cases ensured timely diagnosis, reducing cases in the community.- Integrated the project and the national protocol to treat approximately 12 children per month to assure their well-being and healthy development. - Administered the payroll for the 25 community health agents, with a full understanding of up-to-date HR practices.

- Executed monthly visits in 18 communities, focusing on kids under 6 years old, to perform a clinical and anthropometric evaluation, keeping a record of patients to later study the impact of the assistance programs developed by the NPO.- Founded 22 Community Health Commissions, training approximately 170 community leaders to respond to emergencies within their community, resulting in the successful allocation of resources and proper communication of expectations and met goals.

Provide support to improve the user experience by contacting the hosts or guests in the USA to solve any drawback with the app or inconsistencies with the reservations or properties, maintaining the reputation and brand image of the Company.

-Implemented the national guidelines in the treatment of all the patients admitted to the establishment, resulting in faster recovery times.-Incorporated menu cycles and enteral nutrition according to the growth stages and age requirements, improving the response to the treatment and increasing the percentages of recovered children.-Redesigned the personnel and patients' activities schedule, fostering a professional and cooperative environment-Upgraded the training curriculum to a comprehensive and continuous scheduled training curriculum for staff, resulting in an ameliorated work environment and patient care

-Oversaw the quality compliance of the raw materials and finished products in the event center kitchen, ensuring the quality of the preparations served to the customers.-Assisted the main chef in preparing food for 200-plus people events, preventing last-minute eventualities that could affect the course of the provided service. -Kept record of inventory to write the request when needed maintaining efficient communication with suppliers.

-Diagnosed the state of Nutritional Food Security of the affected and sheltered population, resulting in the clinical and nutritional evaluation of more than 500 families. -Maximized the awareness activities of topics like the importance of breastfeeding, hygiene, mental health, risk signs of malnutrition, and physical activity with the people affected by the tragedy, reducing the stress levels, conflicts, mental health crises, and malnourished kids in the 30 shelters.

-Formulated the Healthy Moves Project curriculum by writing the content, designing the presentations, and scheduling and planning the cohort activities resulting in a long-lasting program. -Conserved the program resources by designing in Canva the campaign. Implemented the first two cohorts training adults to promote health and nutrition throughout the south and southwest sides of Chicago. The objective was to connect families to Affordable Care Act healthcare options and nutrition benefits through Supplemental Nutrition Assistance Program (SNAP). Resulting in 20 engaged promoters spreading their knowledge on the benefits of healthy eating, maximizing nutritional content in grocery shopping, and the rewards of physical activity.