Lise Thomas Email & Phone Number

London, United Kingdom

Enhancing the Employee Experience for Kingfisher (B&Q, Screwfix, Castorama, Brico Depot), to enable employees deliver a leading Customer Experience. Scope: 6 DIY retail brands in 4 countries across Europe / 77,000 employees (stores and HO). Context: large business transformation

Welwyn Garden City, Hertfordshire, United Kingdom

Designed structures and capability plans to enable the delivery of Tesco's strategy. Scope: Tesco UK Head Office ~7,000 employees. Context: business turnaround and transformation- Drove a strategic vision and plan for how to structure the business to succeed and respond to upcoming market trends in the next 3-5 years, based on internal and external perspectives - Business-partnered with Group Executive members and functional leaders to build their plans, based on domain expertise and big-picture understanding of the business and the market, supporting them in managing complexity and decision-making- Advised, challenged, influenced stakeholders and ensured structure decisions supported the business' strategy and financial requirements, as well as its employer brand- Coached stakeholders and developed a culture where the business own their structures as a lever to deliver their strategy, and constantly evolve them in an agile way to respond to context- Collaborated with People Teams (People impacts, Reward, Capability, Talent, Resourcing) to deliver successful, sustainable change

Central London

Led a team to deliver amazing customer service and great business results. Type of store: convenience (Tesco Express) - City of London. Revenue: £2.5million/year (5% LFL growth). Team: 15. Footfall: 11,000 customers/week. Key KPIs: customer service, community involvement, employee satisfaction, sales growth, cost control (payroll and stock loss), waste controlMain achievements: - changed the customers' perception of the Tesco brand through our store (focus on customer service, high retail standards, store culture etc.)- grew and developed the team (direction, empowerment, accountability, coaching etc.)

Greater London

Implemented and embedded Tesco's first internal social networl (Yammer). Scope: 330,000 UK employees . Objective: engage employees with the broader business and get value out of better collaboration and support. Team: cross-functional (Comms, IT, HR)- Launched yammer to the UK business: built an employee portal (UX focus), designed tools and guides to support users, led launch communications and activities, provided users with technical support and one-to-one coaching- Supported retail (store and distribution) colleagues through adoption: built ad-hoc plans, supported the transition from other social platforms, coached leaders & champions, took part in large company events- Coached central teams to change their ways of working, and use Yammer to directly work with front-line employees - Community managed the network- Aggregated employee insight and coordinated a cross-functional team to share and act on feedback

Greater London, United Kingdom

- Employee Insight placement• Participated in the coordination of the yearly group-wise engagement survey’s delivery• Assessed employee-listening channels used across group and recommended a coordinated strategic approach to employee listening• Launched and managed the internal web-based insight app, and coordinated the delivery of quarterly pulse surveys in all markets• Developed best practice guides to support insight managers in countries• Carried-out end-to-end (qualitative and quantitative) ad-hoc research projects (1,000+ employees surveyed)• Carried-out desk research and attended external events to develop foresight - Other projectOrganised Tesco's first UK Young People's Panel - as part of Tesco's CSR projects, this panel of 12 young talented colleagues was set up to both help young people in our communities to prepare for the workplace and to act as a sounding board for Tesco's strategy

Greater London, United Kingdom

- Supported HR Business Partners and Generalists for Head Office population (around 1,000 people)• Managed payroll• Managed attendance, Long Term Absence, Disciplinaries and Grievances• Issued weekly HR KPIs for the whole business• Administrated eligibility to work in the UK, Maternity and Paternity, employee related documentation...- Was the first line HR contact for employees, management and external parties- Project work:• Designed Disciplinaries and Grievances training supports for line managers and HR Grads• Designed processes flow charts for optimisation and harmonisation of HR Admin tasks in the business• Wrote training supports and trained my replacement- Recruitment:• Participated in career fairs, and university events• Conducted interviews

Région De Paris , France

- Led the whole recruitment process for interns and international graduates (from job description design to on-boarding)- Represented the company at the best French Grandes Ecoles’ career fairs- Took part in Employer Branding and Internal Communication projects

Région De Paris , France

- Managed end-to-end resourcing process - candidate side - Negotiated salaries and rates with clients- HR-oriented project: designed training tools and documentation for new joiners and interns

Grande Ecole Master'S Degree, Management - Major In Human Ressources, 2:1

Masters Degree (Double Degree), Human Ressources, 1:1

Thesis: Recruitment and employer branding strategy in an economical crisis context How to remain an attractive Graduate recruiter.

Erasmus - Licenciatura (Bachelor), Business Administration And Management, 2:1

General Baccalauréat, Major: Sciences, 1St (17/20 - Mention Tres Bien)