Lise Henry Email & Phone Number

Coniston, Ontario, Canada

Ontario, Canada

Oversaw the development and enhancement of the Student Information System, ensuring it meets the evolving needs of K-12 educators, administrators, and students. Collaborated with cross-functional teams to prioritize features and bugs, helped define the product roadmap, and drove the successful implementation of solutions that streamlined educational processes.Reduced bug backlog by 5%, by prioritizing high CSAT items.Improved existing processes of the student management system.

Ontario, Canada

Supervised and develop 10 support engineers from across the county for multiple products to provide strong customer service.Adopted and improved the team’s support case handling processes following a company acquisition, focusing on better customer experience.Interacted with customers for escalated issues by providing bilingual technical support and services to clients.Reviewed cases and determined priorities with product manager and engineering teams.Developed a comprehensive knowledge base for common technical issues, reducing the volume of incoming support tickets, empowering users to resolve issues independently.

Ontario, Canada

Supervised and develop 4 support engineers from across the county for multiple products to provide strong customer service.Adopted and improved the team’s support case handling processes following a company acquisition, focusing on better customer experience.Interacted with customers for escalated issues by providing bilingual technical support and services to clients.Reviewed cases and determined priorities with product manager and engineering teams.Developed a comprehensive knowledge base for common technical issues, reducing the volume of incoming support tickets, empowering users to resolve issues independently.

Ontario, Canada

Ran the Implementation Services group as a viable business entity.Played a key role in the successful implementation of a new software system, providing critical support during the rollout and achieving a smooth transition with minimal downtime.Collaborated with the product development team to identify and address feature gaps.

Ontario, Canada

Provided bilingual technical support to all Ontario school districts.Successfully identified and resolved recurring issues, leading to improvements in increased productivity for end-users.Improved response times for support tickets, reducing average resolution time and increased customer satisfaction.

Sudbury, Ontario

Oversaw and managed all aspects of student data within the school district. Ensured the accuracy, security, and integrity of student records across multiple schools. Worked closely with school administrators, teachers, and IT staff to manage data systems, support data-driven decision-making, and ensure compliance with provincial reporting requirements.Oversee the collection, maintenance, and accuracy of student data across the district, including enrollment, attendance, grades, and demographics.Manage and maintain the district’s student information system (SIS), providing technical support and training to staff as needed.Generate and submit required provincial, ensuring all deadlines are met and data is accurate.Provide training and support to school staff on data entry, data management practices, and the use of the student information system.

Marathon, On

Managed school student data, including attendance, enrolment, grades, and demographics.