-Accountable for 179 franchise locations throughout BC and Yukon-Achieved top results in all key performance indicators each year with continuous improvement -Drove direct report team engagement results to best in class for 5 consecutive years-Provided strategic leadership for 16 regional support resources and over 150 business partner relationships, identifying and appointing franchisees -Accountable for execution of strategy to achieve results, upholding brand and operations across the region as well as delivering on all KPI’s-Achieved overall labour improvement of 23%, topline sales increase of 19% and significant bottom line profit improvement, as well as successfully opened 17 new locations.

-Accountable for Vancouver and Fraser Valley Districts of 30 stores each-Led the country in vaccination strategy to gain #1 market share-Led key loyalty metrics nationally -Responsible for standards and execution of store results

-Accountable for 18 BC Stores, streamlining processes and procedures-Created operational process for footwear for 91 locations nationally and executed in all stores-Assisted in creating and executing dock to floor operational best practices that led to 25% efficiencies in carton handling-Managed the 2010 Olympics operational process in HBC’s Flagship location

-Provided HR leadership for 38 Stores from BC to Manitoba with approx 7,000 employees-Guided executives on people development, talent reviews, managing critical situations, retention and performance-Bargained and successfully negotiated two union agreements-Led two large rightsizing initiatives with over 200 terminations

-Managed department store with over 120 employees-Improved morale, engagement with the team resulting in immediate impact on almost all KPI’s across the business

-Led executive team on sales, customer experience, expense management and all KPI’s at Vancouver Downtown flagship store with 3rd largest volume nationally and over 1000 employees.