Liselle Villanueva Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Herndon, Virginia, United States

- Ensure compliance with data integrity standards and the Department of Education's enrollment reporting requirements by analyzing, verifying, and processing enrollment data files with accuracy to prevent audit-related issues; averaging 15 - 20 files a day.- Utilized Outlook, Salesforce, and Sentry Client to meticulously document all internal and external inquiries, streamlining communication tracking and follow-up processes.- Supported clients in navigating Clearinghouse's web application services and Enrollment and Degree Reporting processes through the utilization of helpful resources, one-on-one sessions, and webinars conducted via WebEx, Microsoft Teams, and Zoom.

- Reviewed a large volume of requests with high accuracy and attention to detail to ensure all requests are being processed in a timely manner; averaging 50 requests a day- Provide excellent customer service by contacting entities as related to incoming calls and emails for fellow up and resolution, as appropriate, on a daily basis- Coordinate responses with the appropriate personnel if the customer requires an escalated level of support to ensure customer satisfaction and streamline communication between members- Maintain an accurate record of all communications with customers to monitor the completion of tasks using database systems such as Enterprise Account Management and Salesforce Service Cloud

Sterling, Virginia, United States

• worked with all residents within the Assisted Living, Nursing, and Memory Care Unit• create an itinerary of day to day activities including arts, crafts, music, exercise, and cognitive games that aim to maintain and improve the motor and sensory function of all residents• facilitated both one on one and group activities to engage residents • assisted residents in keeping contact with their friends and families throughout the pandemic by hosting conference calls via telephone and video chat software

Sterling, Virginia

• delegate work order requests to appropriate members of the maintenance department• coordinate with contractors, schedule appointments, and handle invoice payments• maintain continuity and monitor completion of tasks among work teams by documenting and communicating actions, irregularities, and needs

Burke, Virginia, United States

• engage clients in discussions within therapeutic groups to promote healthy coping skills, relapse prevention, psychoeducation, and important life skills• contribute to the well being of clients by serving as a positive role model by demonstrating positive dietary behaviors • tracking the clients’ progress and communicating those updates with the treatment team to ensure the clients needs are being met

Sterling, Virginia, United States

- Greet guests with a warm and welcoming smile to create a positive atmosphere- Ability to quickly accommodate any number of guests/ parties- Take food and drink orders efficiently and accurately by answering any questions and making recommendations when needed- Work with other employees such as servers, bartenders, and kitchen staff to ensure high-quality service

- Welcome all people entering the building, answer any questions, provide directions, and alert staff to help visitors better navigate the building with a positive and helpful attitude; Averaging 5-10 visitors daily- Responding to all incoming inquiries in a pleasant and professional manner by answering, screening, and forwarding 15-20+ phone calls and emails daily to streamline communication and increase productivity- Perform clerical duties such as filing, photocopying, faxing, and distributing important documents to maintain organization and share valuable information with staff and residents on a daily basis

Sterling, Virginia

- Assist with scheduling and coordinating meaningful activities for the residents- Create an itinerary of day to day activities including arts & crafts, exercise, music, and games- Coordinate with outside organizations to develop programs- Organize and set up the necessary equipment and supplies- supervise recreational activities to maintain a safe, fun, and supportive environment- enforce the facility's safety procedures in order to ensure the wellbeing of all residents, staff, and volunteers

Sterling, Virginia, United States

Sociology

Activities and Societies: Asian & Pacific- Islander Student Aliance (ASPA) - Education Chair (2018) | Students Adovating Violence.

Social Sciences

Activities and Societies: Circle K International member | International Youth and Students for Social Equality

Introduction To Health And Medical Science, Health Services/Allied Health/Health Sciences, General, Senior

Activities and Societies: Health Occupation Students of America (HOSA)Dual Enrollment at Potomac Falls High School through Northern.

High School Diploma, Advanced Studies, 3.6 Gpa

Activities and Societies: Junior Advisory Board (2013), Senior Advisory Board (2014), National Art Honors Society (Historian - 2014).