Lise B. Email & Phone Number

Cambridge Ma

Responsibilities include establishing a strong customer service focus and providing a high level of technical support to all PSIT users (Police, Fire, Emergency Communications employees). Provide installation, support and maintenance of 400+ hardware related systems. Assists with user account management. Create and maintain OS images using Microsoft System Center Configuration Manager. Update and maintain self-service/knowledge base documentation. Maintain technical proficiency in computer software, hardware tools, and business processes.

Boston, Ma

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Responsible for the administration and internal support of Communispace’s PCs, printers, servers, and related equipment.•Provide helpdesk support and resolve problems in person, via phone and electronically to the end user’s satisfaction•Install, test and configure new workstations, peripheral equipment and software•Document and maintain internal procedures•Assist network and Windows administrators

Woburn, Ma

Provide bilingual (French and English) technical support to Kaspersky’s corporate clients via telephone, email, web, and chatIdentify and troubleshoot Kaspersky software and system issues/errors Keep up to date on Kaspersky products and the technologies used by our

Boston, Ma

Responsible for ensuring proper technical support so that end users can accomplish business tasks.Implement, support, and monitor the overall technical infrastructure as well as establish new servers/platforms with the aid and support of technical consultants as necessary.Resolve end user requests, and install, diagnose, repair and maintain all hardware and networking equipment to ensure optimal system performance.

Waltham, Ma

Desktop Support, configured and supported all computer applications and hardware. Managed user account and equipment inventory. Worked closely with management and vendors to prioritize business goals and needs.

Implement a highly secure, highly reliable, and productive desktop and laptop platform that provides end users with the entry point to client business critical tools and information. Perform an enterprise-level migration to the Windows 7 operating system, Internet Explorer 8 browser, and the Office 2007 productivity suite as part of the new computing environment and provide end user support.Work within a managed computing environment (i.e. Active Directory, Group Policy & Group Membership).

Performed daily computer deployment for enterprise environment as a Boston College Computer Replacement technician.Imaged and setup new computers, installed software packages and performed Windows XP to Vista, 7 or Snow Leopard migration. Provided post deployment assistance to users for Windows Vista, Windows 7, Snow Leopard and MS Office 2007.

PC deployment project with Windows XP to Vista migration in an enterprise environment; over 1,000 end users.Imaged and deployed new desktops and laptops for the firm’s employees.Ensured the user profiles were created and that all necessary data was transferred.Installed all necessary software per user’s requests. Wiped the hard drive on all the old equipment using WipeDrive Pro.

Desktop support. Software and hardware installation and troubleshooting, equipment replacement, user account management. Server monitoring.

Provided phone assistance to customers for installation, setup, and troubleshooting of the Kodak All In One Wi-Fi printers.

First line of support for Globalinx customers. VOIP equipment installation support, troubleshooting. User training, account management.

Internship. Desktop support. Equipment installation and troubleshooting, user support, account management, Email account support. Website management. Participated in various IT projects.

Bilingual technical support. User account and email management, hardware, software, network connectivity troubleshooting.

Inbound call center, technical support, user account management. Software and hardware troubleshooting.