Liset Pabon Email & Phone Number

Tallinn, Ee

Santiago, Santiago Metropolitan Region, Chile

At kupos.cl, over the past five years, I helped scale kupos.cl to $190M in sales and 60 employees, growing it from a 10-person startup to a leading company in Chile while holding the third-highest leadership position.I oversee staff training and closely monitor daily activities, ensuring the successful execution of critical projects. Notably, I led the establishment of PCI standards at the company, a task that typically requires multiple professionals. I accomplished this alone through a heuristic process, a vital achievement to keep the company running and maintaining compliance to safeguard our secure operations.My ability to manage relationships with high-level executives has been instrumental in fostering strong partnerships and ensuring high satisfaction among our most strategic stakeholders. I excel in navigating the complexities of executive-level interactions, reinforcing the company’s reputation in the industry.Excelled at API QA using Postman to allow faster feedback from the product team, and proficient in SQL for direct database management, enhancing technical project execution. I serve as a vital link between tech teams, ensuring seamless system interactions. Additionally, Provided technical support to clients' executives, using Jira for project management, and led testing as well as continuos integration and bug fixing, in particular for ticket sales and digital payment methods.

Provincia De Santiago, Chile

As an Operations Manager, I oversee and manage B2C and B2B systems to ensure their efficiency. I lead the implementation of new systems, provide thorough training to users, and manage a team while focusing on building robust relationships with bus operators. My responsibilities also include integrating new features into the system, ensuring its smooth operation, and handling daily tasks such as reporting, identifying, tracking, and resolving issues. Additionally, I continuously evaluate and enhance processes to boost productivity and user satisfaction.

Mérida, Merida State, Venezuela

With a decade of experience in my family business, I took charge of daily operations, sales, and supply chain management. I also handled cash flow oversight, managed administrative functions, and ensured the company’s compliance with current standards. While pursuing my studies, I successfully contributed to the business's growth, making it one of the most recognized and popular bridal dress stores in the Andes region of Venezuela (3.6 million population). In leading a team of 6 people, I prioritized fostering a positive work environment and ensuring the well-being of my staff to promote both personal growth and operational excellence.My primary focus was on maintaining accurate inventory levels, providing exceptional customer service reflective of our family values (kindness, excellence, and empathy), and optimizing operational processes.