Works full time as Customer Service/Technical Support for GEM Accounts-Australian cloud-based accounting software. Handles Chat Support and the Ticketing system. Works closely with the software developers and the Owner of GEM for product updates and troubleshooting. Handles data entry for accounts receivables and accounts payable.

-Created and managed a small call center to do market research.-Handles recruitment and training for new agents to do market research for business to business clients.-Maintained an 80% valid submission of leads for the team every month.-Handles payroll and human resources.-Works closely with the US management and client-Increased the number of agents from 10 to 20 agents

 Worked full time for Hope Consulting of America for Real Estate and Short Sales.  Handles and prepares documents needed for Short Sales  Managed and contact client for needed documents; called mortgage offices for closing of sales

*Provided technical and sales assistance to Quickbooks Small & Medium Business Clients in -U.S.*Worked with small and medium business owners, IT Professional and Accountants with Quickbooks technical problems and process sales for product upgrades.*Communicated and coordinated with business development managers and account managers to understand client needs and preferences.*Proficient in using Quickbooks Accounting Software, MS Office (Word, Excel, Outlook, Power Point).

 Supervised and motivated a team of 10 technical support and customer service engineers handling 10 vendors. Provided technical support and customer service for internet ISP related problems to a variety of customers, explained procedures and helped customers resolve internet issues. Reviewed and evaluated existing company processes and procedures and recommended the development of new processes. Monitored incoming and outgoing calls to ensure quality customer service and… Show more  Supervised and motivated a team of 10 technical support and customer service engineers handling 10 vendors. Provided technical support and customer service for internet ISP related problems to a variety of customers, explained procedures and helped customers resolve internet issues. Reviewed and evaluated existing company processes and procedures and recommended the development of new processes. Monitored incoming and outgoing calls to ensure quality customer service and adherence to the policies and procedures of the organization; performed weekly coaching/mentoring sessions with agents and performed product trainings for incoming new accounts with agents. Coordinated and negotiated with vendor clients for their specific service and quality needs and requirements as well as their reporting needs. Show less

 Communicated and worked with authors in the US providing them with the best marketing tools on how to publish their books in the market. Communicated and coordinated with business development managers and account managers to understand client needs and preferences.

• Conducted outbound calls, interviews and surveys with different American respondents for a variety of market surveys.

• Assisted in supervising a team of Credit Investigators in the Visayas Region (Cebu, Bohol, Negros Oriental and the province of Leyte) for daily credit and financial reporting.• Developed a system to facilitate the efficient management of the Ageing of Account in the region.• Monitored daily remittances of Credit Investigators and the petty cash flow of the regional office.• Worked closely with the Regional Credit Supervisor and the Credit Supervisors for their monthly performance… Show more • Assisted in supervising a team of Credit Investigators in the Visayas Region (Cebu, Bohol, Negros Oriental and the province of Leyte) for daily credit and financial reporting.• Developed a system to facilitate the efficient management of the Ageing of Account in the region.• Monitored daily remittances of Credit Investigators and the petty cash flow of the regional office.• Worked closely with the Regional Credit Supervisor and the Credit Supervisors for their monthly performance report.• Worked closely with the Liaison Officer for proper documentation for mortgage motorcycle units and motorcycle registrations and insurance.• Provided assistance to customers in their monthly amortization and insurance claims.• Communicated and coordinated with the Head Office personnel in generating needed documentations and reports for the Regional Office. Show less

• Oversaw the overall affairs of the operation of the company; monitored and reported on key indicators affecting sales and credit collection, and assured that product quantity and quality met customer requirements.• Monitored daily sales and stocks/product movement.• Worked closely with the credit department for the ageing of accounts.• Analysed monthly sales and credit statistics and operations DSSMR and Quickbooks software, reported trends and reviewed and analysed monthly… Show more • Oversaw the overall affairs of the operation of the company; monitored and reported on key indicators affecting sales and credit collection, and assured that product quantity and quality met customer requirements.• Monitored daily sales and stocks/product movement.• Worked closely with the credit department for the ageing of accounts.• Analysed monthly sales and credit statistics and operations DSSMR and Quickbooks software, reported trends and reviewed and analysed monthly statistics to measure overall performance and the need for improvement, and produced end of the month reports to accurately summarize sales and credit activities Show less

• Oversaw the overall affairs of the operation of the warehouse in the company; monitored and reported on key indicators affecting product stacking and stocking and assured that product quantity and quality met customer requirements.• Monitored the daily incoming and outgoing of stocks and warehousing cleanliness and safety.• Assisted in the inventory of products on monthly inventory and auditing