Responsible for the control and management of all IT Management System (ITMS) related documentation and administration of ITMS processes such as change control, document management, GxP documentation co-ordination, project administration and management procedures to ensure compliance to ISO 9001:2000, ISO27001, and TickIT. Management of workflow processes, project co-ordination and audit support including post audit finalization of findings and follow-ups. Liaise with IT personnel at all sites, Quality Assurance groups at all sites and provide support to the IT Governance & Control Team where required.

Currently supporting the VP of I&O as well as the VP & CISO

Coordinated efforts on the Technology Infrastructure Refresh Project.

o Responsible for office set-up: purchased all office equipment & office supplies, set-up vendor accounts.o Answered & delegated all phone calls and messages, scheduled all internal, phone and webex conference meetings, coordinated off-site meetings with customers. o Managed West Coast VP’s schedule, expenses, and traveling arrangements.o Worked closely with U.S. consultants in processing and printing all training materials for customers.o Provided West Coast clients with excellent account management – processed SOW’s, kept updated records of all consultants’ time, and invoiced all services in a timely manner as per customers billing requests.o Assisted U.S. consultants in travel arrangements and expense management. o Created & administered recruiting and new hire process. o Acted as a liaison between contractors & management, provided & filed all contractor documents

o Provided support to all internal staff & departments. o Administered all training for new employees on internal system & office process. o Managed administrative assistant: oversaw supply orders, ensured the proper functionality of all office equipment, and customized filing system. o Assisted branch manager with employee expense reports, maintaining office schedule (i.e. vacation & time-off schedules), and all internal meeting and conference room schedules. o Reconciled & audited all monthly files, responsible for the collection of all prior year receivables, managed current receivables for customers, coordinated all vendor payments, posted daily bank deposits internally & with the bank.o Facilitated all customer service issues, worked daily with customers keeping them updated on all information pertaining to shipments, provided and organized all quotes & rates.

o Worked closely with C.E.O. to establish first U.S. office: found office space, purchased all office equipment, set-up all vendors. o Maintained daily schedule, meetings, appointments, and travel arrangements for C.E.O. as well as other employees.o Handled light accounting duties and HR duties. o Oversaw all internal employees.o Handled all administrative duties: ordering supplies, maintaining all office equipment, and coordinating conference room meetings

o Maintained daily schedule for the CEO, including both professional and personal tasks.o Scheduled & processed payments for training classes. o Responsible for payroll, employee benefits, as well as new hire documentation. o Invoiced all customers for services on a bi-weekly basis. o Ran all P&L, A/R, & A/P reports for CEO evaluation and monthly close. o Responsible for processing all the payables as well as collecting all the receivables.o Acted as account manager for clients – processed new and maintained all SOW’s, issued PO’s, reviewed and authorized client and consultant contracts.o Responsible for all travel arrangements for all employees.o Coordinated all company events: client training, meetings, public classes, and all company functions.