Lisette West Email & Phone Number

I create talent development programs that help others grow in leadership and teamwork, as well as develop a deep understanding of organizational culture.• Collaborate with stakeholders and SMEs to develop and implement talent development programs• Design, create, and facilitate talent development and new employee orientation programs, classes and activities and measure and track effectiveness

Remote

I support leadership training and development of our global team, including first-time, experienced, and senior leaders. This includes program curriculum and course design and development, and virtual delivery. My goal is to create an engaging and enriching experience that accelerates time to effectiveness and results in meaningful contributions to Kelly's strategy.- Conduct interactive virtual training sessions on leadership development best practices surrounding topics such as… Show more I support leadership training and development of our global team, including first-time, experienced, and senior leaders. This includes program curriculum and course design and development, and virtual delivery. My goal is to create an engaging and enriching experience that accelerates time to effectiveness and results in meaningful contributions to Kelly's strategy.- Conduct interactive virtual training sessions on leadership development best practices surrounding topics such as delegation, feedback and coaching, emotional intelligence, diversity, equity and inclusion, change management, performance management, conflict resolution, strategy development, presentation skills, networking, and other core leadership behaviors.- Facilitate Crucial Conversations for Mastering Dialogue to support communication skills that empower people to reach alignment and manage performance in challenging situations.- Design the leadership training curriculum into a six-month program within a leadership academy.- Instructional designer of leadership course content, developing e-learns and virtual guided sessions. - Utilize adult learning techniques to educate, discuss and practice new skills and knowledge.- Create a twice-monthly video podcast series to support learning after seminar completion.- Evaluate learner progress utilizing assessment methods and provide timely, direct, and actionable feedback to learners and their managers, as well as provide support options for struggling learners.- Utilize the Learning Management System (LMS) to support tracking, scheduling, and maintenance. Show less

Remote

In this role I conducted weekly coaching calls for all new recruiters nationwide that reinforced training curriculum focused on primary competencies. The coaching activities consisted of role plays, discussion, and content/materials review. I also provided on-going guidance and support to employees and leadership to drive performance and financial success.

Tacoma, Wa

As a Credentialed Trainer, I instructed providers and staff to utilize the Epic software in outpatient, inpatient, and emergency departments. Classes offered hands-on practice on the computer for groups as large as 30 and as small as one.- Instructed medical professionals to utilize Epic software (Ambulatory, ASAP & ClinDoc) and Dragon dictation software in outpatient, inpatient and emergency department environments via in-class presentations and one-on-one support at clinics and… Show more As a Credentialed Trainer, I instructed providers and staff to utilize the Epic software in outpatient, inpatient, and emergency departments. Classes offered hands-on practice on the computer for groups as large as 30 and as small as one.- Instructed medical professionals to utilize Epic software (Ambulatory, ASAP & ClinDoc) and Dragon dictation software in outpatient, inpatient and emergency department environments via in-class presentations and one-on-one support at clinics and hospitals.- Responsible for refinement of outlines, PowerPoints, exercise books, and advanced-skills workshops.- Created interactive e-learn modules via Captivate software to provide short training vignettes. - Served as Project Manager of the annual retreat for the Health Informatics Department of 40+. - Managed the internal intranet webpages for the department on the company SharePoint site.- Successfully chartered the Franciscan & Friends Toastmasters club and facilitated weekly meetings to provide leadership and communication skills training for employees and outside community. - Demonstrated patience and enthusiasm for system features using a variety of teaching strategies across a wide array of learning styles and multi-generational employee groups. Show less

Greater Seattle Area

My primary responsibility as a Regional Trainer was to deliver a 5 day classroom training on the full recruitment cycle. Following that, I provided a 2 day technology training on the internal database. A highlight of my career was running a train-the-trainer in Bangalore, India for 5 weeks for Volt's off-shore division. - Provided training development in Volt’s recruiting best practices including qualifying client needs, candidate sourcing, interviewing techniques, negotiation… Show more My primary responsibility as a Regional Trainer was to deliver a 5 day classroom training on the full recruitment cycle. Following that, I provided a 2 day technology training on the internal database. A highlight of my career was running a train-the-trainer in Bangalore, India for 5 weeks for Volt's off-shore division. - Provided training development in Volt’s recruiting best practices including qualifying client needs, candidate sourcing, interviewing techniques, negotiation strategies, profitability, and customer service.- Traveled across the U.S. facilitating a 5-day classroom training on the full recruitment lifecycle for all new hires.- Instructional designer and facilitator of a one-day workshop on resume and interview best practices for Veterans, including participant manual, facilitator guide and PowerPoint, and delivered it across the U.S.- Instructional designer for the 5-day recruiter training program to incorporate new course ware and adult learning techniques and rewrote the 300+ page manual, corresponding workbook and facilitator guide.- Conducted hundreds of surveys and focus groups to determine new content, workflow changes, exercises, etc. - Built a 5-page formal performance rubric for evaluation of training participants.- Facilitated a 2-day technology training for all new hires on the internal database, which encompassed candidate and client management, tracking and billing.- Developed and delivered monthly interactive, one-hour, online / virtual / web courseware.- Conduct international train-the-trainer sessions at Volt’s off-shore contact center in Bangalore India.- Shadowed recruiting teams one-on-one at their desks, offering on-going support and mentorship.- Lead a year-long Six Sigma Green Belt project to uncover training effectiveness and ROI.- Trained approximately 600+ employees at all levels of the company from administration to C-level executives, specifically supporting the Northwest & India regions. Show less

Redmond, Wa

I supported full-cycle recruiting, affording me the opportunity to meet with clients to understand their needs, prepare job descriptions, source candidates, conduct in-depth interviews, submit candidate qualifications, schedule interviews, prepare offers, and negotiate offer details between client and candidate.- Averaged a 6-1 submittal-to-hire ratio over the industry standard of 8-1, and generated a mark up of $3million.- Averaged 11 starts per month, exceeding the team goals… Show more I supported full-cycle recruiting, affording me the opportunity to meet with clients to understand their needs, prepare job descriptions, source candidates, conduct in-depth interviews, submit candidate qualifications, schedule interviews, prepare offers, and negotiate offer details between client and candidate.- Averaged a 6-1 submittal-to-hire ratio over the industry standard of 8-1, and generated a mark up of $3million.- Averaged 11 starts per month, exceeding the team goals, and served as a top producer on the team. Show less