• Serve as the primary Dental point of contact for multiple managed care clients, ensuring successful end-to-end program management.• Build and maintain strong client relationships, aligning dental benefit packages with Medicaid/Medicare regulations and client contracts.• Lead and coordinate complex regulatory and operational projects, involving multiple departments and external parties.• Resolve operational issues, manage project plans, and facilitate cross-departmental meetings to support business and client needs.• Conduct desk audits to maintain up-to-date client documentation and coordinate reporting for assigned clients.• Identify process improvements and cost-saving opportunities, support clinical initiatives, and manage regulatory audit preparations.