Lisha Prizella Mahdiya Email & Phone Number

- Create and manage skills for social media and voice agents using the GAX online application- Create flowcharts using the Visio application- Run internal testing of CIMB’s live chat, email, social media, and voice channel using the WDE application- Create a System Design Document for CIMB’s social media (Facebook, Instagram, Twitter, Whatsapp) and voice channels (14041, 14042, and 1500800)- Create a User Guide Document for CIMB’s social media (Facebook and Whatsapp) and voice channels- Resolve and retest log issues of social media and voice channels using Temans online application during SIT and UAT- Training for trainers of voice channels - Make a MOM weekly for PWC

Jakarta, Indonesia

- Run internal testing (SIT), guide user testing (UAT), and sanity testing for APIs in the TSEL Digicore project- Run API Testing with Postman, Kibana, and OCP (Openshift Container Platform)

Jakarta, Indonesia

- Identifying future hiring needs and developing job descriptions and specifications.- Conducting interviews and sorting through applicants to fill open positions.- Assessing candidates' knowledge, skills, and experience best suit open positions.- Completing paperwork for new hires.

Surabaya, East Java, Indonesia

Surabaya, East Java, Indonesia

Jakarta Selatan, Jakarta, Indonesia

- Providing ideas and creating proposals for ERP system business processes with a flowchart method called BPMN- Creating a guidebook to make it easier for readers both laymen and internal