Lisie Modde Email & Phone Number

Des Peres, Mo

Greater St. Louis Area

Des Peres, Missouri

Coronado Springs Resort And Conv

- Assisted guests with checking into their resort rooms and making plans for their stay -Communicated with the back office and groups to make sure that all guests were receiving the best care and service -Created magic every day in being the first people they interact with when they get to disney-worked as a Curbside attendant and assisted with VIP check ins and questions and concerns of guests -delivered packages, Disney Floral Amenities and assisted guests into their room as a front desk runner-worked with other front desk runners to change the way things were done and reorganized the system to make the position more efficient and effective-Assisted guests with many problems including booking issues and complaints-trained in the disney reservation system called Lillo

Drury Inn And Suites Brentwood

- Created new processes for planning and executing meetings at a newly opened hotel - Sell around 5500 sq. ft of meeting space and sleeping rooms to corporate and social clients- Create proposals and respond to inquiries for meeting space and sleeping rooms - Manage a small team of individuals and provide communications to staff to execute meeting needs to guests expectations and provide excellent guest service - Coordinate details for small intimate meetings to events of 100 or more including but not limited to audio visual equipment needs, food and beverage needs and set-up

Drury Hotels Corporate Office

-Assisted customers over the phone with group block rates for various social groups such as family reunions, weddings, and sports teams- Sold group blocks and meeting space for Drury Hotels all over the country-Communicated guests needs directly with hotels around the country, to ensure that everything was in order prior to arrival -Provided guest service for those who had issues and helped to resolve them-LTI and Delphi trained

University Of Missouri, Columbia Mo

-Represent the Disney College Program and Disney Theme Parks and Resorts on the University of Missouri's campus and execute recruitment marketing strategy set forth by our Recruiter, Marketing Team, and other Campus Representatives. -Promote the Disney college program by Recruiting other potential students, organizing events-Communicate Disney Internship and Program Opportunities to a very large campus population through working career fairs sponsored by the university and speaking to classes.

Columbia, Mo

-Steering Committee is composed of Greek students who are interested in issues related to responsible alcohol use- Helped in planning the major events of the month of Alcohol Responsibility Month such as a 12 hour walk, and a guest keynote speaker-Helped in planning GAMMA JAM, an annual talent show of various Students from University of Missouri's campus-Found restaurants,bars and other organizations to sponsor our various events-Helped to raise money for and volunteered at the McCambridge Center, a treatment center for women with substance abuse problems -Worked with 30 other Steering Committee Members-Learned value of teamwork

Orlando, Florida Area

-Spent 5 months in Florida learning everything about the way that Walt Disney World Resorts and Theme Parks do business-Worked at the EPCOT theme park as an attendant for a highly visited attraction-Gained valuable guest relation experience-Earned several comment cards for going above and beyond in terms of guest relation and guest conflict recovery- Learned many problem solving skills through the organization -Helped to create magic for hundreds of guests to the parks on a daily basis -Worked with a team of 15 other cast members at a time and gained leadership experience

St. Louis Mo

Camp Counselor for 7-8 year-olds • Took children to various classes • Planned activities and facilitated them• Dealt heavily with problem solving between children • Taught swimming

Master Of Education (M.Ed.), Elementary Education, 1St Year

Bachelors, Major: Hospitality Management- Conference And Meeting Planning; Business Minor, 3.337

Activities and Societies: Chi Omega Sorority- Rho Alpha Chapter Alpha Phi Omega- Beta Eta Chapter Eta Sigma Delta- Hospitality Honors.