08/2021 – CURRENTOFFICE OF THE CEO SOCIAL MEDIA SPECIALIST III, GODADDY• Delivered consistent, high-quality support across social media channels (Facebook, Instagram, X, LinkedIn, TikTok, YouTube), email, mobile app reviews, and Trustpilot, assisting customers with Hosting, Domain Names, Microsoft 365, website design, and DNS issues to strengthen brand loyalty and enhance customer satisfaction.• Oversaw all Latin American social media channels, providing expert Social Care support, engaging with customers, and monitoring trends to enhance customer engagement and satisfaction.• Collaborated with ad agencies and internal teams, relaying high-stakes information to maintain brand reputation and optimize social media engagement.• Leveraged crisis communication workflows, coordinating with executive, PR, Brand, and Marketing teams to manage critical public updates and maintain transparency.• Compiled and analyzed data trends to produce actionable insights, informing business strategies and improving support performance metrics.• Communicated effectively across social platforms, fostering relationships with stakeholders and social partners, and sharing insights to drive continuous improvements in engagement practices.

• Moderated and delivered high-quality support across social media channels in both English and Spanish, assisting customers with Hosting, Domain Names, Microsoft 365, website design, and DNS to strengthen brand loyalty.• Established customer rapport through effective, platform-specific communication and engagement, improving customer satisfaction.• Managed lower-level intake responses, collaborating with peers and leadership to resolve high-priority issues promptly.• Directed complex issues to appropriate channels within the Service Operations Support framework, ensuring efficient case management and timely resolutions.

• Conducted client meetings to gather requirements and objectives for website design projects, ensuring a clear understanding of client vision and project scope to enhance satisfaction and alignment.• Developed detailed project blueprints and implementation guidelines using Excel, outlining website structure and content layout to facilitate accurate development and effective execution of client feedback.• Managed website design projects from inception to completion, overseeing timelines, deliverables, client communications, and post-launch adjustments to guarantee successful project delivery and adherence to quality standards.• Reviewed website previews with clients, discussing design and functionality, and meticulously documenting requested changes prior to launch to ensure alignment with expectations.• Gained proficiency in HTML, CSS, and WordPress, enabling independent modifications and a deeper understanding of web development processes and best practices, ultimately enhancing user experience and site functionality

• Handled a high volume of inbound calls, providing exceptional customer service by actively listening to customer needs, understanding their requirements, and troubleshooting technical issues to recommend appropriate solutions.• Responded to technical inquiries from customers through various channels, including phone, email, and chat, ensuring timely and effective communication to enhance customer satisfaction.• Collaborated with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction while achieving performance expectations, including revenue targets.• Managed customer accounts, maintaining accurate documentation of customer interactions and sales activities in CRM systems to streamline operations and improve service delivery.• Met performance metrics, including Availability, Net Promoter Score (NPS), and New Sales Per Day, demonstrating a commitment to excellence and continuous improvement in customer engagement.

Recommending products to suit the customers' colouring, skin-type and face shape.Handle appointment scheduling to build and maintain a loyal clientele base.Maintain monthly sales reports and inventory.Providing personalized customer service by building trust with clients.Educating customers on product knowledge and benefits.Exceed company sales goals on a regular basis.Successfully organize; display and stock according to Origins counter needs.Train/ mentor new Dillard’s employees on company philosophy, functions and product knowledge.