Lissa Hernandez Email & Phone Number

Winnipeg, Canada, CA

Lead and managed multiple pharmacy computer hardware and software update projects simultaneously, developed and maintained project timelines and budgets, and implemented project management methodologies. Provided on-site support when implementing new software.Communicated with team members to gather information and update project plans and status.

Schaumburg, IL, US

• Provided sales support and project management for implementation of sales training offerings within each client's organization
• Managed minimum of 10 accounts, 50 projects each year while maintaining adherence to budget, schedule and contract requirements
• Gathered requirements, defined scopes, allocated resources and established scheduled training programs, meeting or exceeding project demands
• Produced training evaluation and participant reports after each session and quarterly, updating customers and senior leaders on progress and roadblocks
• Developed, updated and maintained database of existing and potential participants in CRM (Salesforce)
• Maintained Learning Management System for all accounts, uploading users, creating courses & sessions, generating emails

Oakville, Ontario, CA

• Developed relationships with animal welfare organizations in central U.S.
• Ensure client compliance and provide product knowledge on SaaS database software, microchips, and pet insurance
• Educated client staff on available services and processes to engage potential customers in the available offerings and to expand community engagement and program outreach
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth

Oakville, Ontario, CA

• Provided customer-focused virtual training and support for animal welfare organizations. Curriculum included customization and implementation of SaaS database software, generating reports, and documents.
• Created support videos that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
• Scheduled and taught on average 20 online implementation training meetings per week to increase learning opportunities
• Developed individualized plans to help organizations reach go-live goals within predetermined timeline's

Dublin 2, IE

• Accountable for functional and technical support of multiple virtual training events to clients globally.
• Technical support included overall management and coordination of virtual events, providing students and faculty with an overview of needed virtual technology components, providing on-air technical support, providing.
• Functional support included providing pre/on-air/post moderation support activities for applicable sessions, including moderator setup, faculty preparation, on-air moderation, post session wrap-up activities

Wood Dale, IL, US

• Responsible for instructing customers, technical support, service technicians, and sales engineers on operation and maintenance of various types of industrial printers.
• Created customer based training classes including training manuals and instructor manuals, coordinating power point presentations, and prepared both written and hands-on practical exams
• Conducted needs analysis and developed a custom training course which influenced a $300,000 equipment sale

Master Of Arts (M.A.), Secondary Education And Teaching

Bachelor Of Science (B.S.), Zoology/Chemistry