Lissa Mitchell Email & Phone Number

Denver, Co, Us

Santa Barbara, California, United States

Security Awareness Program Development: Create and run a highly effective security awareness program that significantly elevates the organization's security posture. This program includes annual employee training on privacy and security, interactive phishing simulations, engaging monthly communications, annual Cybersecurity Awareness Month campaign, and Very Attacked People program.CISO Support: Collaborate closely with CISO, providing support in preparing impactful leadership presentations and employee communications.Security Metrics and Analysis: Collect, track, and analyze security metrics and KRIs to assess potential risks and identify areas for improvement, providing leadership dashboards and output for analysis.Policy and Standards Management: Responsible for end-to-end process of IT and InfoSec policies and standards creation and publication to ensure compliance with industry best practices and regulatory requirements.

Remote work for Information Security at hospital system. Produced and managed creation of Policies and Standards for Information Security and IT Departments. Worked with CISO on metrics development and leadership presentations.

Kansas City, Mo -- Remote

Developed and managed IT technical program, screen, app, and help content for H&R Block’s DIY online and software tax products, focusing on client experience and UX. Consistently translated complex tax, finance, and IT topics into clear, concise, and accessible content. Managed H&R Block's technical content style guide, based on standards of content strategy and best practices. Managed and led content team projects, serving as content lead for It and Product Development teams. Led content analytics and metrics to assess and measure content effectiveness. Performed content SEO using Adobe Search & Promote and other tools to enhance search performance. Collaborate with IT, Product, and Tax Development teams to implement uniform content strategy and tone/style guidelines. Assigned, managed, and resolved IT/Dev defects through Azure ADO. Wrote IT online and software process documentation and release notes. Initiated and managed content releases and product/QA review cycles with IT and Product teams.

Kansas City, Missouri, United States

Products: Peace of Mind, Second Look, Blended Channel, New Product Development and Pilot ProgramsDeveloped, implemented, and optimized new and existing retail tax products. Collaborated with IT Development to define requirements, production timelines, release schedules, and testing plans to ensure on-time delivery of all projects under Agile product development model. Managed project budgets. Created business cases for new products. Refined and optimized business cases for ongoing product development. Developed new product program and pilot programs by identifying client needs, analyzing gaps, and interpreting usability and market test results. Created training guides for tax professionals and field managers. Presented and trained field offices and franchise owners on new products and systems management. Managed vendor contracts, including resource optimization. Analyzed results and gathered consumer and field feedback to make year-over-year enhancements to current products.

Kansas City, Missouri, United States

Managed the development of online content and product marketing for H&R Block's website, defining and developing editorial voice, tone and messaging. Managed hiring and staffing for direct reports, including full-time and contract resources. Conducted annual performance reviews. Developed and implemented online marketing and strategy plans for hrblock.com and partner sites. Set and maintained deadlines throughout all project lifecycles. Conducted market research projects to gather client profile data and customer satisfaction feedback. Interpreted results to build and refine online features based on client needs. Optimized SEO, improving user experience. Managed site launches for over 300 online affiliate marketing partnerships on time and within scope during multiple tax seasons, increasing site traffic with an increase to paid conversion rates. Analyzed competitive positions and strategies to provide point-of-view feedback to internal teams. Negotiated vendor contacts to gain best pricing and optimize budget resources.

Kansas City, Missouri, United States

Managed site launches for H&R Block and all major partners on time and within scope. Developed online content for H&R Block's website, including development and implementation of product marketing pages, partner sites, tools, calculators, features, and content. Reviewed and analyzed competitive positions and strategies; prepared and presented industry overview analysis to executive leadership. Managed and negotiated freelancer and vendor contracts. Served as project manager and site development resource for internal business units, including online tax marketing and business development. Participated in site usability testing and applied findings to content and features online.

Overland Park, Kansas, United States

Managed group of four web developers, ensured that all tasks were defined, documented, and tracked to completion. Assigned web developer resources for project management group. Implemented e-commerce client projects. Defined project plans and managed team throughout the project lifecycle. Escalated project issues and level of priority as required. Collaborated with product management and engineering to determine necessary functionality. Performed quality assurance checks for entire web site for level of accuracy and performance. Consulted with engineering to troubleshoot and resolve any issues. Determined, documented, and managed project scope. Communicated regularly with client representatives to ensure all expectations were defined and met or exceeded. Created web development and process training manual for new team members.

Overland Park, Kansas, United States

Built interface layer of e-commerce web sites on 3-tier COM architecture platform using ASP, VBScript, JavaScript, CSS, and HTML. Worked with client from enrollment to activation, designing sites to meet their needs. Created client site documentation to detail build process and update procedures for interface layer of COM platform sites.

Master Of Arts, English

Bachelor Of Arts, English