As an Associate Manager, I oversaw calls and emails, ensuring prompt resolution and homeowners and board members satisfaction. Managed the delegation of work orders to vendors, ensuring timely completion and adherence to quality standards. Processed community violations in accordance with established rules and regulations, fostering a compliant and harmonious community environment.

As a licensed Insurance Case Manager at a pioneering digital insurance company, I ensured compliance with Insurance Commission regulations while managing daily insurance applications, claims, and inquiries. My responsibilities included handling inbound and outbound calls, emails, and social media responses. Additionally, I actively contributed to the development of the company's knowledge base to ensure accurate information dissemination across all channels.

I handle B2B prior authorizations for providers and members. I am adept at handling B2B inbound and outbound calls concerning insurance appeals and grievances, ensuring comprehensive resolution and client satisfaction. My responsibilities also include meticulous document filing and efficient case management, maintaining high standards of accuracy and compliance with HIPAA regulations throughout the process.

Managed high-volume inbound calls for new account openings, handling technical troubleshooting, and addressing basic banking inquiries at a leading bank in the United States. Facilitated seamless document submissions, evaluated and recommended banking packages tailored to customer needs. Additionally, effectively handled banking disputes and fraud reports, ensuring timely resolution and customer satisfaction.