Max Litanin Email & Phone Number

New York City Metropolitan Area

New York

As a Software Architect, I lead comprehensive tech audits of IT infrastructure, data models, and web application architecture, streamlining development, testing, and deployment processes to optimize costs. I manage cross-functional teams (backend, frontend, and design) to deliver high-performance solutions, including end-to-end fundraising campaign management platforms, business operations tools (fraud prevention, revenue reporting, KPI tracking), and a robust billing/invoicing system with automated features. My expertise spans high-load IT infrastructure with Golang services, Vue.js frontend, advanced caching (MySQL, ProxySQL, Memcached), and N+1 redundancy to ensure 99.99% uptime for up to 100,000 concurrent users. I champion secure development practices, conducting code audits for vulnerabilities (SQL injections, XSS, CSRF) using tools like SQLMap and Burp Suite, while implementing advanced monitoring systems with DataDog, NewRelic, and RackSpace Intelligence to maintain system integrity and performance.

Ukraine, Vietnam, Bulgaria, Philippines

Started as a CRM Project manager, redefined the process and procedures for the customer support, implemented measurable metrics and regular performance tracking. Developed all necessary tools to make the performance visible to the management as well as to each individual operator.Took charge of chargeback processing improvements. Analysed the chargeback processing requirements for all major payment partners, defined the internal policies and process flows to meet the requirements. Improved key performance indicators, clarified and documented the process.Organized the team of back end, front end developers and designers to create a new product within the company - Digital Marketplace. Collected requirements and analyzed competitors, worked with a team on Agile Software Development methodology and successfully delivered MVP.

Kyiv, Ukraine

Implemented continuous outbound marketing activities with 100+ branches through all over the country. Classified leads and executed targeted marketing activities. Developed the IT system which was the main communication and reporting tool for per branch performance tracking.

Integrated a group standard home-developed Branch Sales Support System with a cooperation of HQ IT division. Was successfully leading the project implementation across the whole project phases - planning, resource allocation, testing, staff training, pilot and production running. At the end all branches of the Bank across the country were using the system as the main lead management and product cross-sell internal tool.

Was engaged in numerous projects in life insurance and oil/gas production areas as a business analyst. The main responsibility was to collect the requirement for the ERP system, prepare reports and presentation based on the company’s standards and provide consolidated information to the IT division management.