Lito Devera Email & Phone Number

Greater Los Angeles Area

Fonality’s business VoIP service and phone systems come bundled with our unified communications software – a powerful combo that’ll help you sell, service, and collaborate with ease. More than 30,000 business owners and IT pros have already selected our reliable VoIP phone system to power their business. Plus, only Fonality gives you and your employees the same great experience whether you choose pure cloud or our hybrid hosted on-premises phone systems.

Chatsworth, Ca

• Manage the day-to-day activities of the technical support function to ensure that all issues are addressed. Monitor and evaluate Tech Support performances• Track and documents issue reported by customer and create Trouble ticket using QAD and ACT database.• Prioritize and escalate problems to ensure proper attention and timely resolution• Concisely documenting, categorizing and prioritizing issues to identified which product requires Engineering/Management involvement• Configuration and maintenance of a lab environment and use this in reproduction of issues reported in the field• Use online survey tools (Survey Monkey) and consolidate all data and present for yearly management meeting.• Interface with engineering and other departments and organization for the orderly flow of product technical information to internal and external users.• On rotation for 24/7 hotline

Telecommunications Management

Associate Degree in NSA

Computer Technology/Computer Systems Technology