Alyssa Harding Email & Phone Number

- Supported the work of Account Teams, including Onboarding, Account Management, Renewals, Expansion, Retention, and Risk mitigation through process improvement and automation.- Designed and built a new segmented customer health scorecard and automated the signals from that scorecard to alert account teams when action was needed.

- Supported the work of Account Teams, including Onboarding, Account Management, Renewals, Expansion, Retention, and Risk mitigation. - Designed and implemented strategic process improvements and technological enablement using Gainsight, a Customer Success Management Platform.- Increased internal Gainsight user adoption by 9% over 8 months through feature implementation, education, and documentation

- Day-to-day customer contact, technical subject matter expert (SME), and customer advocate using Customer Success paradigm.- Specialization: customer account management at scale using the Gainsight Customer Success Platform.

Leadership of entrepreneurial Web development company providing small businesses with complete web development, marketing, brand management and business solution services- Full cross-channel strategy consultation for a social media influencer including web, social media and brand marketing as well as a deeper examination of follower demographics and expectations.- Implemented complete website redesign, e-commerce and email marketing solution for boutique San Juan Islands-based resort property including full project execution and staff training.- Created email newsletter strategy with the goal of increasing off-season bookings, performed audience analysis and targeting, cleaned and refreshed company’s email list, designed Campaign Monitor HTML template, and trained staff resulting in better year-round guest engagement.- Market analysis and trademark research to rebrand and reposition local party business. Implemented complete website rebrand and redesign including a new self-service online scheduling and booking system with revised pricing structure resulting in increased revenue and more efficient use of resources.

Seattle, Washington, Us

Subject matter expert (SME), technical writer, and researcher supporting sales and enterprise-level account management teams writing whitepapers and other content for IT Manager and IT Implementor roles. - Produced content for technical blog posts, videos, eBooks, comic books, and whitepapers by gathering and translating clients’ requirements.- Researched, wrote, reviewed, and edited technical content for accuracy and to target marketing personas.- Analyzed competing technologies and presented findings to project stakeholders.- Analyzed client-provided data to discover patterns within industry segments to support marketing initiatives.

Seattle, Washington, Us

Full-stack Web development, mentoring, account and project management in Agile and SCRUM project teams- Led development effort of enterprise-level, multi-lingual, internationally advertised cloud-based services website.- Advised technical project managers and designers during multiple stages of the software development life cycle with a focus on code reusability, site/brand cohesion, website accessibility, positive user experience, and sales and marketing goals.- Mentored junior developers through code reviews, team meetings, and team coding environments.- Developed, optimized, and continuously improved custom WordPress plugins and themes.

Seattle, Wa, Us

- Lead technical projects integral to the Port’s IT Infrastructure including building a High-Availability clustered Web environment with IBM HTTP Server, IBM WebSphere, and Microsoft SQL Server, and implementation of website traffic analysis solution using Webtrends. - Advised and worked as a member of teams implementing e-business initiatives such as distributed Web content management, Intranet portal, IBM WebSphere Java applications, and public-facing website redesign. - Created, customized and implemented a technical project management methodology based on Kepner-Tregoe and Project Management Institute ideologies. - Introduced and advocated the widespread use of Linux in the Port’s technical infrastructure growing production-use Linux machines from 3 to 9 in 18 months ultimately to 18 servers resulting in an estimate of $200,000 annual maintenance cost savings. - Installed, secured, monitored, backed up and performed preventative maintenance on 14 UNIX (HPUX) and 18 Red Hat Linux systems including the services (Apache, IBM HTTP Server, BIND, Samba, etc.) and applications software (Sybase, PeopleSoft HRMS and MIS packages, etc.) that provided critical infrastructure to Port of Seattle lines of business.

Seattle, Washington, Us

- Lead and managed a team of 9-13 Perl, Java, and Vignette (Tcl) programmers. - Handled personnel duties such as approvals for training, vacation and equipment; conducted performance reviews. - Drove overall development process improvement and project organization initiatives necessary due to the rapid growth of the company and the separation from a very large corporate structure.

Seattle, Washington, Us

- Led programming project teams and worked independently to create dynamic and interactive websites- Gathered business requirements, recommended and implemented solutions. - Designed and implemented application solutions using procedural and Object-Oriented styles of Perl programming, JavaScript, HTML, and Oracle for UNIX/LINUX platforms.

Seattle, Washington, Us

- Built websites using HTML, CSS and JavaScript. - Conducted in-house CSS training for managers and implementers. - Worked closely with project managers and design staff to create high-quality, award-winning websites.

Certificate, Data Analytics

Bs, Marketing Management

Education record