Stephen Little Email & Phone Number

I manage the growth and development of the Power and Utilities business throughout Ontario and Manitoba, with a focus on bringing safer & more productive solutions to our partners.

Toronto, Canada Area

In this role I was responsible for the national sales performance of Hilti's product and service offerings into the Interior Finishing trade (drywallers, carpenters, flooring, etc) in the Canadian construction industry (approximately $72M). This involved: - Providing support and strategic guidance to Account Managers to ensure we build, maintain, and improve the relationships we have with our customers. - Supporting Regional Managers with regional strategies for new product roll-out, product pricing, Account Manager training and shared learning. This includes determining regional success stories that can be actioned into national strategies.- Bench-marking our performance against different parameters (e.g. regional sales, or year/year comparison) to monitor results and determine if there are areas that require attention.- Working with the Interior Finishing trade team throughout North America to discuss gaps in Hilti's product or services portfolio and how it can be filled. - Developing & running marketing events such as trade shows, internal product showcases & hands-on, sales events, and digital marketing campaigns. Additional responsibilities I have had:- I currently own the pricing and strategy of Canadian Firestop Specialty Contractors. - For 6 months in 2023 I managed the Building Construction trade (concrete, formwork, masonry, etc) along with the Interior Finishing trade (approx. $170M combined). - For 6 months in 2022 I managed the Steel & Metal trade along with the Interior Finishing trade (approx. $105M combined). This included developing and leading internal steering to support us through supply chain challenges. - In 2021 I supported the Mechanical & Electrical trade along with leading the Interior Finishing trade.- Leading Canada-wide training of new internal software and sales approach.

Elmira, On

In this position I handled several wide-ranging responsibilities that made this role broader than a typical Product Manager position. This role combines sales, technical expertise, and marketing with major account management, channel development, alternative market business development, quality control and cross-functional business support among other activities. · Product Management: Ensure product competitive and fit are maintained based on customer feedback & cost analysis.· Product Development: Guide internal development, pricing, and release of new products to market.· Account Management: Work directly with partners to develop business strategies, manage expectations, and build trust. For newly developed distribution partners, support the process to successfully launch and support growth of product sales.· Channel Management: working with our distribution channel partners to ensure we had mutual success in developing end-customer relationships that were mutually beneficial. · Sales Leadership: Oversee estimation and quotation on large-scale projects to ensure financial sustainability and success.· Business Development: Use various means (trade shows, conferences) to build relationships for new opportunities, focused on business-to-business relationships. I also researched and did the due diligence (such as NDAs) for potential manufacturing partnerships for various product types and market-specific needs. · Technical Leadership: Provide product knowledge, product compliance, product training, and troubleshooting to team.· Customer Satisfaction: Work with Quality Manager & team on defective delivered material, engage customer to provide transparent time lines and corrective actions.· Business Improvement: Identify supply- & value-chains issues and develop opportunities & strategies for improvement.· Team Management: Led a group of 7 & onboarded new employees by introducing them to company policies and culture.

Berekuso, Ghana

This position was a short-term international internship as part of my Masters to support student projects and aid Ashesi University’s community outreach program. It offered the chance to see a completely different world in a dynamic setting.· Project Coordination: Supported several student-led sustainability-focused projects as a visiting scholar.· Project Development: Used Engineering and Systems thinking to aid iterative process for project advancement.· Team Leadership: Was looked to guide project, pushed projects forward when needed, motivated students to lead otherwise.· Monitoring and Evaluation: Build M&E documents with SMART criteria for team to perform 3, 6, & 12-month check-in.· Knowledge Transfer: Shared business & organization planning toolkit, distilled complex concepts into simple presentations.· Stakeholder Engagement: Ensured local citizens were integrated in project process so that their voice was heard.

Burlington, On

As a customer-facing engineering consultant, I worked directly with clients to assess structural and aesthetic issues to their properties, then determined engineering solutions to restore the building to their original form and looked after the onsite work.· Contract Management: Ensure contractor documents are in order, review monthly payments, advise of contract addendums.· Project Coordination: Responsible for the oversight of several simultaneous projects, client & contractor communications.· Quality Control: Review work on-site: certify compliance with spec & contract, communicate issues/errors with stakeholders.· Specification Development: Discuss project with client, identify issue & solution, write contract & specification for project.

Elmira, On

An expansion on my previous role, I was elevated to handle larger accounts, such as channel partners, as well as wider ranging engineering tasks, such as product development and product management. · Project Management: Oversaw longer-term projects; balancing timelines, communications, accountabilities and final products.· Skill Building: Built up and connected different skills such as engineering, product development, project management, and sales.· Product Development: Direct engagement of client to determine the product solution, followed by leading internal process.· Product Management: Oversaw the expansion of product lines into new global regions, involving different certification processes and updates to the products to match local requirements.· Process Development: Created process and policies to be followed for new product development.

Elmira, On

An entry level engineering position that was focused on supporting and guiding customers for technical sales. The role was introductory to a fast-paced environment that required the ability to quickly synthesize knowledge and relay that back to customers in relatable terms. It was also a start in sales and marketing training.· Technical Guidance: Learned all products, design codes, and best-practices to provide customers with technical guidance and first-rate customer service.· Engineering: Designed product solutions using engineering skill set.· Sales: Developed understanding of product costs and market-based pricing; provided quotations to customers.· Quality Control: Worked with regulatory bodies for product testing and certification.

Master’S Degree, Master Of Development Practice

Activities and Societies: Class Representative on both the SEED and Faculty of Environment board meetings. Lead several initiatives that.

B. Eng & Society, Civil Engineering

Activities and Societies: Engineers Without Borders, Civil Engineering Council, Canadian Society for Civil Engineerings student rep, CSCE.

Certificate, Conflict Resolution And Negotiation Skills For Integrated Water Resource Management

“Conflict Resolution & Negotiation Skills for IWRM.“ Focused on building the skills needed to understand, manage, and negotiate conflicts.