-Develop and maintain PowerShell scripts to automate software installations, streamline daily tasks, and improve operational efficiency across various systems.-Create custom PowerShell tools for automating data retrieval from Microsoft Endpoint Configuration Manager (MECM) databases and other SQL-based systems.-Design and execute SQL queries within SQL Server Management Studio (SSMS) and PowerShell to extract, manipulate, and report on data from MECM and other databases.-Build and maintain SSRS reports to provide insights into hardware inventories, software deployments, and system performance metrics.-Deploy software packages using Microsoft Endpoint Configuration Manager (MECM), ensuring smooth and automated distribution across multiple endpoints.-Provide technical support to other IT staff by troubleshooting complex issues related to Windows OS, MECM, Active Directory, and Group Policy Objects (GPOs).-Collaborate on long-term projects, contributing to the strategic direction of endpoint management technologies within the organization.-Manage operating system deployment configurations, including driver support and computer imaging, to ensure seamless setup of new systems.-Assist in setting future directions for endpoint technologies by evaluating new tools and processes for automation and system management.

Ensured optimal system performance and uptime by maintaining and administering computer networks and related computing environments. Maintained secure and reliable communication channels across organization by configuring and maintaining email applications and virus protection software. Delivered reliable and efficient communication channels by optimizing VoIP phone systems and phones. Performed assessment of workstations and peripherals in accordance with Lifecycle Management policy, ensuring optimal performance and longevity of organizational assets. Increased efficiency and productivity across organization through recommended changes to improve systems and network configurations.Duties Include:-Maintain and administer computer networks and related computing environments, including computer hardware, system software, applications software, and configurations. -Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. -Perform data backups and disaster recovery operations.-Configure and maintain email applications, virus protection software, phone system software, etc.-Collaborate on the planning, coordination, and implementation of network security measures to protect data, software, and hardware.-Configures, optimizes, and maintains VoIP phone system and phones.-Monitor performance of computer systems and networks, and coordinate computer access and use.-Perform assessment of workstations and peripherals in accordance with the Lifecycle Management policy.-Recommend changes to improve systems and network configurations, and determine hardware and software requirements.-Resolve helpdesk escalations that have been prioritized above Tier I.-Provide evening and weekend work when on call.-Performs other duties as assigned.

Enhanced user satisfaction through timely and effective delivery of primary support services for computer users at the designated location and other locations. Mitigated downtime by conducting comprehensive diagnosis and troubleshooting of system and/or service issues. Ensured the prompt and precise documentation of IT operations by leveraging ticketing and IT asset management systems, leading to enhanced accountability and transparency. Boosted productivity via the timely and accurate allocation of user accounts (AD), empowering users to access critical IT resources without any hindrance.Duties include:-Provide primary support for computer users at all Nova Health locations as necessary.-Provide coverage for on-call support and for relief and absences within the department.-Perform diagnosis and troubleshooting of problems with systems and/or services to maintain proper functioning; resolving issues which may include contacting and assisting vendors. -Utilize ticketing and IT asset management systems, providing timely updates and documentation in the system. -Provision user accounts (AD) Perform installations, updates and maintenance of new and existing systems.-Assist with the installation, configuration and administration of servers and other hardware, peripherals, phones, services, directories, storage, etc. in accordance with standards and project/operational requirements.-Apply OS patches and application upgrades as necessary.-Assist with maintaining network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to the Home Office and/or the vendor.-Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. -Configure CPU, memory, and disk partitions as required.-Research, analyze and provide hardware/software quotations, ordering information, and other information to users to assist in purchasing necessary equipment.

CPU Vet is a locally owned and operated business dedicated to computer repairs and other tasks of a technical nature. CPU Vet is also 100% Service Disabled Veteran Owned.Duties include:Troubleshoot and repair customer computers and peripherals.Answer customers' questions about products, prices, availability, product uses, and credit terms using terminology that the customer can understand.Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.Refer warranty hardware repairs or defective products to vendors for service or replacement.Design and maintain company web site.Maintain records of all business related income and expenses.

Work directly with R&D to partner and support R&D development pertaining to PWP Digital Web PressesOperate and maintain multiple web pressesProvide hands-on electrical and mechanical support to web pressesWork alongside R&D engineers to troubleshoot and diagnose press and test tooling problemsProvide repairs/solutions to problems as well as install required hardware and software upgrades as needed by business partnersProactively and effectively escalate issues on customers’ behalfManage firmware qualifications, revisions and upgradesDismantle, adjust, repair and assemble equipment, according to plans, blueprints, operating or repair manuals, electrical schematics, and/or rough sketches or drawings

Resolved communications and Local Area Networks (LAN) equipment issues on-site and over the phone, minimizing service disruptions for staff. Reduced system downtime and data loss by prioritizing problems based on service area and resolving server-to desktop connectivity issues. Ensured critical data availability and integrity for disaster recovery purposes by conducting server backups. Guaranteed proper functionality of network router and switch equipment at regional offices by installing, configuring,testing, and troubleshooting. Improved network performance by analyzing traffic trends, identifying causes of slow performance, and implementing effective solutions. Maintained system stability by replacing cards, resolving hardware issues, and performing major upgrades through IT Lifecycle Replacement projects. Connected communication hardware in regional offices with field server,desktops, printers, and multi-function devices. Ensured maximum user adoption while adhering to DHS/affirmative action objectives by conducting formal and informal training sessions. Installed packaged software and imaged computers using Microsoft System Center Configuration Manager (SCCM).Duties include:-Provide operational assistance to staff on passwords and new software packages-Prioritize problems for issues that are within service area-Resolve server-to-desktop connectivity issues-Configure client software to ensure connectivity between client and servers are functioning properly -Troubleshoot multiple Local Area Networks in a geographically dispersed area with minimal supervision-Initial installation, configuration, testing and troubleshooting of network router and switch equipment following established procedures-Support software on desktops which have a variety of standard and non-standard applications and operating systems-Analyze error codes/diagnostic messages to resolve software and hardware issues-Modify software configurations to resolve version compatibility

DPSST Certified for Armed/Unarmed Security. Have TWIC Credential.Duties include:Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.Answer alarms and investigate disturbances.Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.Circulate among visitors, patrons, and employees to preserve order and protect property.

Although my title is Computer Support Technician, my primary duties are in Network and Systems Administration. We have a small IT staff, so everything IT or Telecom related, falls in my scope. Some of my duties include:Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements.Develop, document and maintain installation and configuration procedures.Recommend, write and enforce IT related policies that each user must adhere to.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions.Create, change, and delete user accounts per request using Microsoft Active Directory.Create and maintain computer policies using Microsoft Group Policy.Repair and recover from hardware or software failures. Coordinate and communicate with impacted users.Apply OS patches and upgrades on a regular basis using Windows Server Update Services.Install, maintain and upgrade administrative tools and utilities as needed. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.Train people in computer system use.Purchase and maintain an inventory of all software licenses and IT related hardware.Coordinate with vendors and with company personnel in order to facilitate purchases.Create notes and maintain a history of all IT issues using a help desk ticket system.Write applications and scripts to automate common IT tasks.Install and configure managed switches and other network hardware.Punch down phone wires, install lightning protection and configure telephone extensions on a Definity phone system.

I taught several classes at the Albany Senior Center, including Facebook, Geocaching and Basic Computers.Duties include:Prepare/deliver lectures to college students on web page development and related softwarePrepare course materials such as syllabi, homework assignments, and handoutsInitiate, facilitate, and moderate classroom discussionsPlan, evaluate, and revise curricula, course content, and course materials and methods of instruction

I taught basic and intermediate classes for web design at LBCC.Duties include:Instruct students on the basics of HTML, CSS and the use of Adobe Dreamweaver.Prepare/deliver lectures to college students on web page development and related software.Prepare course materials such as syllabi, homework assignments, and handouts.Initiate, facilitate, and moderate classroom discussions.Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.

Duties include:Data Entry.

Duties include:Oversee the daily performance of computer systems.Answer user inquiries regarding computer software or hardware operation to resolve problems.Set up equipment for staff use, ensuring proper installation of cables, operating systems, and other software.Install and repair hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Develop training materials and procedures, or train users in the proper use of hardware or software.Refer warranty hardware repairs or defective products to vendors for service or replacement.

I was the first EasyTech at the Albany Staples. I downloaded all of the policies from the corporate intranet and got the program running from the ground up according to corporate standards.Duties Include:Troubleshoot and repair customer computers.Answer customers' questions about products, prices, availability, product uses, and credit terms using terminology that the customer can understand.Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.

Duties include:Oversee the daily performance of computer systems.Answer user inquiries regarding computer software or hardware operation to resolve problems.Set up equipment for staff use, ensuring proper installation of cables, operating systems, and other software.Install and repair hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Develop training materials and procedures, or train users in the proper use of hardware or software.Refer warranty hardware repairs or defective products to vendors for service or replacement.Manage user account in MS Active Directory.

Duties include:Responsible for the training, morale and welfare of a 12 man Battalion Intelligence Section during Operation Iraqi Freedom II.Responsible for supervising, coordinating and participating in the analysis, processing and distribution of strategic and tactical intelligence.Prepare all-source intelligence products to support the combat commander.Assist in establishing and maintaining systematic, cross-referenced intelligence records and files.Receive and process incoming reports and messages.Assist in determining the significance and reliability of incoming information.Assist in the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities and probable courses of action.Assemble and proofread intelligence reports and assist in consolidating them into Army intelligenceDesign and maintain a locally hosted web page to store and retrieve intelligence reports.Stored weapons confiscated from Iraqi detainees.Confined Iraqi detainees awaiting interrogation.Supervised two unmanned aerial vehicle (UAV) teams in the deployment of Raven UAVs worth over $250,000 for each system.

Duties include:Rifle Squad Leader in a Light Infantry Company.Responsible for the welfare, fitness, morale and discipline of nine Soldiers.Responsible for the individual training and maintenance of their equipment.Primary instructor and adviser in the matters of tactics, personnel management and junior leader development.Directs Squad's tactical employment during offensive and defensive operations.Responsible for the accountability and maintenance of all assigned MTO&E equipment worth in excess of 750,000 dollars.

Duties include:Team leader in a Light Infantry Company.Responsible for the welfare, fitness, morale and discipline of a four man Team.Responsible for the individual training and maintenance of their equipment.Primary instructor and adviser in the matters of tactics, personnel management and junior leader development.Direct Team's tactical employment during offensive and defensive operations.Responsible for the accountability and maintenance of all assigned MTO&E equipment worth in excess of $30,000.

I only worked at Hewlett Packard for a short time until I was deployed to Iraq with the National Guard.Duties include:Set up new computers for an entire department.Migrate user data from old computers to new ones.Troubleshoot and repair computers and peripherals, including multi-function printers/copiers, printers and wide format plotters.