- Coordinated with team leads to launch the $2.5 million Ice Odyssey pilot project by critically assessing the timing, props, and script of the new tour and incorporated guest feedback to improve the overall flow of the service- Adapted to a dynamic work environment by quickly learning skills and being present in three different departments to reduce turbulence during the opening of the season- Built rapport with guests during 2-hour guided tours through effective verbal communication and storytelling to enhance customer satisfaction and increase positive reviews, as indicated by net promoter scores and high scores for guide personality and knowledge in surveys

- Brainstormed and implemented new events through effective communication and teamwork to increase student engagement, such as a welcome week for incoming students, yearbook committee, and grad formal, which increased engagement by 300%- Demonstrate project management by organizing and prioritizing a timeline of events for seven different departments, leading to consistent programming of 4 to 6 events per month- Collaborated with four other program societies to form an overarching student body and set the groundwork to increase networking opportunities between the programs

- Analyzed and researched the effects of genetic mutations in PKG1 recombinant proteins, leading to the identification of three mutations associated with deadly thoracic aortic aneurysms for potential drug development- Troubleshooted experiments by problem-solving to predict and change what went wrong, ensuring all experiments were completed successfully to produce quantitative and qualitative data for a potential publication and final written thesis report- Presented findings at final thesis presentations and the Biochemistry and Biomedical Sciences Research Symposium that highlight the use of NMR spectroscopy, leading to increased awareness of the underutilized research method among McMaster faculty

- Managed relationships with clients during initial consultations and customer service by selling our services and following up to gain over 75 new clients- Collaborated and conducted market research with the marketing intern by interviewing the target market of graduate students to develop strategies and tactics- Demonstrated strong initiative and time management during remote work by researching and implementing sales tactics, which led to the recognition of the supervisor and increased sales

- Mentored and motivated students by creating a positive learning environment, boosting the confidence of students and initiative for daily piano practice- Critically evaluated musical techniques to develop detail-oriented goals each week, which improved the musicality of each student over time- Customized lessons to prioritize specific goals of each student, which helped the students progress to more complex pieces