公司日常管理

General Manager of Call Center and User Management

Build Xiaomi.com Oversea service structure to support Xiaomi oversea business

After sales service Consultant SAP CRM consultantAMS outcourcing service

Project Name : One leading household electrical appliances company Global CRM ProjectRole :BA a) Working with sales to Identify customer request, solution design and customer communication.b) Working with customer directly, with strongly consultant skills, professional documentation ability, provided customer with full supports during the project implementation.c) Use BPR methodology and industry knowledge, working with customer to review and summary Haier global service AS-IS status, identify business process issues and weaknesses,d) Ally with industry best practices, analysis root cause for process issues and weaknesses.e) Build business blue print and new business model, implement gap analysis between AS-Is business status and new business model. Design Haier service TO-BE business processes.f) Support to implement global CRM system. Project Name : One of China leading Telcom CRM & IT strategy Project Role :BA a) Working with customer directly, with strongly consultant skills, professional documentation ability, provided customer with full supports during the project implementation.b) Use BPR methodology and industry knowledge, working with customer to review and summary Haier global service AS-IS status, identify business process issues and weaknesses,c) Ally with industry best practices, analysis root cause for process issues and weaknesses.d) Build customer CRM & IT strategy. Project Name: VGC AMS Outsourcing project Role: PMa) Working with presales team for solution design and customer communication.b) Working with VGC IT department to design AMS support process base on ITIL.c) Use HP AMS and Managed service methodology to manage VGC Applications.

Strategy Planning -India / ASEAN countries Consumer service strategy designing and service platform setup.Project management Project manager of India consumer product after sale service structure build up Project manager of ASEAN consumer product after sale service structure build up Biz Operation - On behalf of Lenovo global support India service Dept daily operation

Global service and CRM project

Merge and Acquisition Project planning and biz analysis in project of merge one finance IT service company ;Working with Mckinsey for the Han consultant company Post-Merge management project;Project planning and biz analysis in project of merge one insurance IT service company Project manager in making a JV with one global insurance IT service companyStrategy Planning Working with Mckinsey for the Lenovo IT service group long term strategy design

Business DevelopmentDesign and implement IT Training school projectDesign and implement third party IT service authorize outsourcing business Strategy Planning - project manager of company fiscal year strategy planningProject Operation*Project manager of company service process rebuild*Company Project management structure build up*

Service Readiness - Team leader for EM service readiness to improve EM service level with new service model and service channel readiness. Identify & implement new processes and process rebuilt Key Project manager - Project manager of EM service key projectsStrategy Planning - Team Lead of new country and new product service strategy design, setup and optimize service structure.Biz Operation -Assignment to Singapore for 1 year ,lead Lenovo AP region consumer product after sale service, control service level and cost., Expand service business.

Merge and Acquisition - Key person of Lenovo merge IBM global PC Dept project Service section Due Diligence to IBM Global service section;Strategy Planning - Design New Lenovo post-merge global service strategy and structure; ;Project Operation - Prepare service contract of Lenovo merge IBM global PC dept project ,communication with relative sections and consultants Negotiation - Key person of service contract negotiate*Strategy Planning and negotiation - Great China GEO service strategy designing and China service contract preparation, Key person of service contract negotiate

Engineer of Tianjin Information center network

Project manager and Software engineer for the Lenovo ISP service website;System Operation - Lenovo ISP service website daily operation