Alex Liu Email & Phone Number

Greenfield, In, Us

Lead critical business driven IT initiatives partnering with Commercial, Transformation, and Digital stakeholders globally to shape strategies that drive company value and accelerate both productivity and digital transformation.▪ Translating Commercial business needs and drivers into a value driven roadmap, backlog and portfolio including investment forecast and business planning.▪ Building strong relationships with internal and external partners, and having a seat at the table to bring CRM capabilities forward to enable go-to-market and product launch planning and Commercial operations.▪ Discovering, influencing, and driving the strategy, roadmap, finance and priorities for Commercial CRM, Customer Engagement, and related products, such as sales/marketing CRM, salesforce excellence dashboard/reporting, next best action, meeting/event management, CLM, and customer/contact master data.

Greenfield, In, Us

Responsible for global IT workplace operations, including hardware/software asset management and distribution, Office 365, Intune, VDI, Print solutions, and EPM, for over 10,000 global employees.▪ Specialized in operations management and vendor engagement to stabilize global IT workplace operations and helpdesk.▪ Possessed extensive knowledge in troubleshooting workplace issues with third-party vendors such as Microsoft, VMware, CyberArk, Printer Logic, and Dell.▪ Managed domestic and offshore all-in-one vendor daily, including managing internal expectations, prioritization, and escalations to represent IT to business partners.

Greenfield, In, Us

Drove core IT software adaptation and utilization throughout organization. ▪ Led the hardware cutover initiative with divestiture from parent company Eli Lilly and Company, serving as the migration site lead for Elanco US commercial and global marketing groups of over 800 employees and 2000 devices.▪ Coordinated multiple US software releases to Elanco field force, including CRM software adaptation, sales territory alignment, and IT operational support for the entire US Farm animal businesses, including Beef, Feedyard, Dairy, Swine, and Poultry.▪ Owned and drove on-boarding training sessions, communication, and education material on IT hardware/software for all new Elanco hires and interns.▪ Facilitated vendor relationships with data automation and assessment of suppliers’ assets and capabilities with respect to overall Elanco US Commercial Operation business strategy.

Honolulu, Hawaii, Us

▪ Supervised day-to-day operation by facilitating teamwork and regulating inventory to achieve department goals.

Honolulu, Hawaii, Us

▪ Streamlined management support to include cross-department inventory reporting, cross-department project coordination, operations team leadership, and IT/business facilitation.

Worldwide, Oo

▪ Consolidated computer auditing documents for IT systems that resulted in the improvement of client’s information system security.

Master Of Science - Ms, Information System Technology

Bba, Mis/ Ib