Chris Liu Email & Phone Number

Beijing, China

Beijing, Tianjin

Responsibility:*Senior Business analyst, act as Spare parts SCM Product Manager, Spare Parts Master Data Product Manager*Managed and directed every aspect of the full lifecycle of Lenovo Oversea Service (Spare Parts, Master Data) Portfolio from MDM, WMS, MES application built, maintenance including OEM vendor management *Planned, built and managed for Lenovo Global Service SCM, ERP of service spare parts, interaction with internal IT and ODM vendors*Demand analyst, pain point… Show more Responsibility:*Senior Business analyst, act as Spare parts SCM Product Manager, Spare Parts Master Data Product Manager*Managed and directed every aspect of the full lifecycle of Lenovo Oversea Service (Spare Parts, Master Data) Portfolio from MDM, WMS, MES application built, maintenance including OEM vendor management *Planned, built and managed for Lenovo Global Service SCM, ERP of service spare parts, interaction with internal IT and ODM vendors*Demand analyst, pain point recognition and finish the solution design, budget control and product roadmap, timeline, risk management *Accountable for Lenovo Overseas Business Unit (server, PC, mobile phone, smart device) spare parts SCM solution of after-sales, spare parts delivery network, demand collection, demand analysis, evaluation, including WMS, TMS logistics operation*Accountable for the E2E demand analysis, timeline arrangement and solution finalization of service spare parts MDM, WMS, TMS in SCM and interaction with third-party ODM systems*Global warehousing management: organize works and solution of warehousing solutions for the globe, including the establishment of general warehouses (DC, DH delivery hub), regional warehouses (Geo hub, European centralized hub, Latin American centralized hub) and FSL(field service location), PoU(point of unit), Depot, PUDO, Ship to Border Models*Global logistics management: forward logistics (replenishment, rebalance) and reverse logistics (DOA, refurbish, return) from China to more than 100 countries (APAC, EMEA, NA, LAS) including exception handling, process construction and optimizationAchievements:Complete the demand integration and solution implementation of several product lines(mobile, PC, server) for the WMS, MDM, TMS solution in the integrated service spare parts SCM project, program construction Led DT, business partner, stakeholders and IT team in global migration project for demand recognition, brain storm, pain point, solution, SIT/UAT all together. Show less

Dallas-Fort Worth, Tx; San Jose, Ca; Beijing, China, Wuhan, China;

Responsibility:*Senior Business analyst, act as Product manager, Project manager*Managed and directed every aspect of the full lifecycle of Motorola North America Refurbish Portfolio from service delivery support, WMS, MES application built, maintenance including OEM vendor support, management *Planned, built, and managed ITOM, ITSM for Lenovo service NA refurbishment by working with local SDM and ODM vendors Achievement:*Service Delivery End to End coordination and… Show more Responsibility:*Senior Business analyst, act as Product manager, Project manager*Managed and directed every aspect of the full lifecycle of Motorola North America Refurbish Portfolio from service delivery support, WMS, MES application built, maintenance including OEM vendor support, management *Planned, built, and managed ITOM, ITSM for Lenovo service NA refurbishment by working with local SDM and ODM vendors Achievement:*Service Delivery End to End coordination and support for project Aloha W2 project*Deploy the PII data monitor interface to Lenovo service foundation/service delivery related applications*Led or contribute to the projects:-Aloha wave 2.0 migration project (company level), 2016-2017-Lenovo ROW service PII data secure project, 2017-Lenovo ROW service NA refurbish 4Claim platform promotion, 2018-Lenovo ROW service NA refurbish, NA carrier extension project, 2018-2019-NA Refurbish AT&T/Google/T-Mobile Carrier onboard, 2019* Own the product management of the self-developed platform for the refurbishment business in NA, including enhancement of the WMS, TMS system, * Implementated new function projects serving the function change of the receiving and logistics process of the two DC in Wuhan,PRC and Dallas-Fort Worth, US, * Own the functions of TMS, WMS receiving and dispatching operation status, ensure VRZ/T-Mobile/At&T and 3PL SPM send faulty mobile phones to RC/RH. In 2018, accountable for the implementation of the application construction and adding other North American suppliers to Lenovo's North American refurbishment business service scope.* Accountable for business monitoring indicators of the SCM department and the preparation of reporting materials including the timeline, budget control and quality indicators of PRC and NA business. * Complete the production of report materials for management layer at all levels and customers. Show less

Beijing City, China

Responsibility:Business analyst, Database engineerLed the BA/ engineer team on database, integration, development, maintenance Achievement:-Manage daily operations of the application and ensure application availability and performance meets SLA-Act on any support issue (Service Requests and Incidents) and ensure solution timing and communication meets SLA-Document all changes performed according to agreed routines and document templates-When necessary, escalate… Show more Responsibility:Business analyst, Database engineerLed the BA/ engineer team on database, integration, development, maintenance Achievement:-Manage daily operations of the application and ensure application availability and performance meets SLA-Act on any support issue (Service Requests and Incidents) and ensure solution timing and communication meets SLA-Document all changes performed according to agreed routines and document templates-When necessary, escalate any risk or potential threat that could cause the application to become inaccessible or perform with reduced capacity-Continuously work to maintain and improve competence to ensure tasks can be fulfilled with minimal disturbance and in a timely manner-Provide technical expertise to design, analyze, evaluate, develop, and maintain assigned projects-Prepare/ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures-Prepare/ensure proper unit test cases created and executed, and defects addressed-Assist in planning and implementation of a strategic direction for the product-High quality development delivery meets business needs Show less

Hangzhou, Zhejiang, China

Responsibility:* Leader, Track Owner, Key coordinator, ITOM of tailored Global payment system* Led solution team, IT development, L2 support team on data re-built for system error on data correction, system application re-built, bug fix, user acceptance testing, ledger re-builtAchievement:* Got a promotion, 2016* Won award of excellent employee, 2016* Data correction, re-built the financial set of books which was messed up by application parameter set up error, saving… Show more Responsibility:* Leader, Track Owner, Key coordinator, ITOM of tailored Global payment system* Led solution team, IT development, L2 support team on data re-built for system error on data correction, system application re-built, bug fix, user acceptance testing, ledger re-builtAchievement:* Got a promotion, 2016* Won award of excellent employee, 2016* Data correction, re-built the financial set of books which was messed up by application parameter set up error, saving 135M US dollars to the Cisco Webex fiscal year 2014-2015* 100 days hard-working, shifted period time support/maintenance * business analysis on payment issue based on the application functions/usage data basis* As coordinator of Agile release, harmonize the IT operation team and solution team, DBA dev opts, CMDB team to work together in global / cross function teams* IT service management coordinator, (POC -person of connect) to solution team and gathering problem incident and collect application issue/bug to be fixed and participant of process bug investigation and re-structure* Track owner, responsible for global team for handshake to next shift team(India team, US team)* Responsible for SOP review. Make a presentation to a global team with issues faced, bug fix, finance report review* Key person for the Finance month end, coordinate and communicate with Finance team and IT operation team, make sure the finance interface clear and close fiscal month and generate accrual report/usage report/variance report and validation accordingly.*Key person of the P1/P2 issue support, strong communication skills while facing high priority issues, and ability to host meeting/collect information/organize meetings in global team Show less

Shanghai, Hangzhou, Beijing, China

Beijing City, China

Responsibility:* Accountable for Oracle ERP OAF iSupplier function implementationAchievement:* Got a promotion, 2014* iSupplier is part of finance service and the main function includes invoice inquiry and vendor information management. All modules include OAF and PLSQL skills. Using portal and Aldap method to develop the user interface and control logic with JAVA and view object also Application Module. --Using J2EE to complete the service layer control and view object… Show more Responsibility:* Accountable for Oracle ERP OAF iSupplier function implementationAchievement:* Got a promotion, 2014* iSupplier is part of finance service and the main function includes invoice inquiry and vendor information management. All modules include OAF and PLSQL skills. Using portal and Aldap method to develop the user interface and control logic with JAVA and view object also Application Module. --Using J2EE to complete the service layer control and view object re-structured the portal web pages--Using PLSQL to establish query from database and exchange information between web page and data background--Handle the method and tools that deployment for oracle application framework. Show less

Beijing City, China

Responsibility:*Font-end java engineer and Responsible for the ODM EMS Performance Management Project integration feature enhancement for connection upgraded of Motorola Mobility EBS R12 suite and java related frameworks.*Java Engineer for java front-end based functions and Responsible for SPTS(Service Performance Tracking System) in the Passage Project Migration.Achievement: *Design and coding the logic and implement the project process according to service requirement. This… Show more Responsibility:*Font-end java engineer and Responsible for the ODM EMS Performance Management Project integration feature enhancement for connection upgraded of Motorola Mobility EBS R12 suite and java related frameworks.*Java Engineer for java front-end based functions and Responsible for SPTS(Service Performance Tracking System) in the Passage Project Migration.Achievement: *Design and coding the logic and implement the project process according to service requirement. This system uses AJAX technology based on the BS structure that improves the efficiency of the system and reduces the network burden, allowing the system to be reliable and normal operation. *Using CSS/XML/AJAX/JavaScript technology to enhance eLogistic system that achieves a multi-role user can customize the different portal home page, users can easily view the data they are concerned about.-new feature design -features enriched based on service business demand-Tracked on the finance report; manufacture workflow and PII information collection. Implemented performance evaluating programs which rolled out to the client who cares about the performance. Show less

Shanghai City, China

Responsibility:* Oracle OM/AR/AP/PO module/interface developer* Led Oracle Engineering team on AR/AP/PO module with Pros. tester, key business partner on ERP tailored software, integration, web-method, implementation and maintenanceAchievements:* Implemented AR Standard Customized interface import program, AR standard invoice interface import program, AP standard invoice interface import program, enriched AR, AP invoice report programs.* Enhance feathers of AR invoice report… Show more Responsibility:* Oracle OM/AR/AP/PO module/interface developer* Led Oracle Engineering team on AR/AP/PO module with Pros. tester, key business partner on ERP tailored software, integration, web-method, implementation and maintenanceAchievements:* Implemented AR Standard Customized interface import program, AR standard invoice interface import program, AP standard invoice interface import program, enriched AR, AP invoice report programs.* Enhance feathers of AR invoice report and MINC AR invoice generation interface* Enhancement on project Motorola tailored extraction interface to keep all the PO receipts and AP invoices completely fetched by the job and avoids being missed when process information transfer.* implement on the Motorola API Extraction Interface. ensure the AP invoice with complete description on the invoice level. Fix on the key value part on the invoice level and invoice line level when migrated from Asia Mobile Deliver ERP to Asia GPP Finance ERP with marking PO nature on the line level.* Schedule Emergency Release on the GPO extraction interface/job; aim to fix the bug that mark timestamp with the commercial invoice generation in different regions.. Show less

Shanghai City, China

Responsibility:* Direct Shipment Module, PRC Outbound HUB (OM tailored functions projects) Leader & developer* Led the ERP consultant team with 7 members include senior engineers, developers, business key person to finish the systems applications, integration, development, implementation, and maintenance.* Involved in Oracle ERP, Oracle OE module (10.1), Oracle OM module (11.3) functions, tailored functions & integration development, and implementation Achievements:* Got… Show more Responsibility:* Direct Shipment Module, PRC Outbound HUB (OM tailored functions projects) Leader & developer* Led the ERP consultant team with 7 members include senior engineers, developers, business key person to finish the systems applications, integration, development, implementation, and maintenance.* Involved in Oracle ERP, Oracle OE module (10.1), Oracle OM module (11.3) functions, tailored functions & integration development, and implementation Achievements:* Got a promotion, 2011* Win award of 2011 excellent empolyee, 2011 * To DS module, Implement the features of standard SO, customer PO migration between several instances for APAC, EMEA region. Coordination with the business partner and IT team on operation, SIT/UAT * Worked as key individual contributor for Outbound Hub Project, AR/AP invoice migration project, rebuild the inventory report and guide users to adjust the imbalance on the inventory. * Coordination with the CNPL (TMS) and Web-Method team to help with the process goes well.* make sure all the intercompany invoices and commercial invoice transfer smoothly. Show less