Executive Sponsor & IT LeaderAmber Grid – Operator of the Lithuanian Natural Gas Transmission System• Leading a high-performing team of IT professionals to drive key strategic initiatives that enhance operational efficiency and foster business growth.• Restructured the IT team and conducted a comprehensive evaluation of technology assets. • Developed a multi-year technology roadmap that focused on remediation, standardization, and rationalization of applications and IT infrastructure, ensuring cost-effective solutions to support business growth.• Implemented Cold Disaster Recovery in the Cloud significantly enhancing disaster recovery capabilities and mitigating risks• Established an IT Service Desk, implemented ITIL best practices, stardardised end-user hardware and software, automated software deployment, transitioned to Microsoft 365 services, and streamlined service request fulfillment processes.• Championed digitalization and data analytics initiatives to leverage data for informed decision-making and operational efficiency

• Promoted in 2015 from 3rd Line Citrix and VDI Support Engineer role to oversee all day-to-day IT operations for Barclays banking services over the globe.• Technical leadership and fulfillment line management responsibilities of global Citrix & VDI 3rd line support teams based in UK, US, Lithuania, Singapore and India.• Run and support Citrix and VDI systems of up to 40 XenApp & XenDesktop farms, 7K servers, 50K virtual desktops and over 90K users.• Plan upgrades, design, service strategy, budget, capacity, expansion of Citrix and VDI systems.• Remediated key controls and deficiences to stabilise and improve IT performance.• Automated daily health checks, implemented bulk control automation, self healing, self user support services.