Who is Zhen Sin Liu? Overview
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Quick answer
Zhen Sin Liu is listed as Product Support Specialist at Opus 2, based in Singapore. AeroLeads shows a matched LinkedIn profile for Zhen Sin Liu.
Zhen Sin Liu previously worked as Quality Assurance Analyst at Accenture Southeast Asia and Product Support Analyst at Accenture Southeast Asia. Zhen Sin Liu holds Bachelor'S Degree, International Business from Rmit University.
Company email context
Email format at Opus 2
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Opus 2
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Profile bio
About Zhen Sin Liu
I aim to upgrade myself as time goes on and learning more about data analytics.
Listed skills include Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, and 2 others.
Current workplace
Zhen Sin Liu's current company
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6 roles
Zhen Sin Liu work experience
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Product Support Specialist
Quality Assurance Analyst
• Audit cases to ensure adherence to quality standards and compliance.• Streamline processes, clarify product knowledge grey areas and improve performance of the operations team.• Analyze data to identify trends in performance, common errors. • Perform root cause analysis, provide insights on trends to leadership.• Collaborate with operation team to provide and receive feedback and performance. • Collaborate with support team to calibrate on product and process knowledge.
Dec 2023 - May 2024
Product Support Analyst
• Develop deep knowledge within a complex product group• Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.• Own tasks end-to-end until they are assigned to specialist.• Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team• Partner with product support group specialists to identify solutions to advertising bugs and product confusion• Facilitate a high-end customer experience related to support for advertising bugs• Mentor team members and own product support areas.
Jul 2022 - Nov 2023
Administrative Assistant
Eason Music Enterprises
Jul 2020 - Jul 2022
Sep 2017 - Dec 2017
2 education records
Zhen Sin Liu education
Bachelor'S Degree, International Business
Diploma Of Education, Nutrition, Health And Wellness
FAQ
Frequently asked questions about Zhen Sin Liu
Quick answers generated from the profile data available on this page.
What company does Zhen Sin Liu work for?
Zhen Sin Liu works for Opus 2.
What is Zhen Sin Liu's role at Opus 2?
Zhen Sin Liu is listed as Product Support Specialist at Opus 2.
Where is Zhen Sin Liu based?
Zhen Sin Liu is based in Singapore while working with Opus 2.
What companies has Zhen Sin Liu worked for?
Zhen Sin Liu has worked for Opus 2, Accenture Southeast Asia, Eason Music Enterprises, and National Youth Sports Institute.
How can I contact Zhen Sin Liu?
You can use AeroLeads to view verified contact signals for Zhen Sin Liu at Opus 2, including work email, phone, and LinkedIn data when available.
What schools did Zhen Sin Liu attend?
Zhen Sin Liu holds Bachelor'S Degree, International Business from Rmit University.
What skills is Zhen Sin Liu known for?
Zhen Sin Liu is listed with skills including Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Microsoft Powerpoint, and Research.
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