Liv Chealey Email & Phone Number

* Works with business and project stakeholders to understand their needs and translate them into detailed business requirements and functional design specifications for large, medium and small projects* Works with programming staff during pre-development, development and to answer questions, provide guidance for business logic and ensure project understanding* Establishes communication initiatives and feedback loops between different areas within the company in order to support smooth transitions* Cultivates proactive and consistent relationships with stakeholders and SMEs to build bridge of trust interdepartmentally* Ensures that proposed processes, products, and/or services effectively integrate with or replace existing processes, products, and/or services to achieve an improved result* Prepares with technical design specifications with technical team to include screen layout/design, process flow charts, functionality documents, database requirements documentation* Serves as subject matter expert to technical and QA teams to develop their understanding of project functional requirement

Omaha, Nebraska, United States

* Liaised effectively between product, customer success, and insights departments to capture, analyze, and act upon customer sentiment metrics.* Improved interdepartmental communication and customer satisfaction.* Implemented and refined survey practices and methodologies to understand customer pain points, providing informed recommendations.* Evaluated processes, recommended improvements, and provided ad-hoc production support and reporting.* Synthesized customer feedback with supporting data points and disseminated findings to appropriate team members.* Took an investigative approach to understanding consumer pain points.* Lead change management and clarified approaches to senior leadership* Responsible for enriching, analyzing, and interpreting customer feedback while working with User * Researchers to identify trends to inform product updates.* Improved communication and trust across departments while also improving customer satisfaction in the product.* Wrote interview scripts, usability tests, and surveys while coordinating user outreach for these research activities.* Assisted product managers in coordinating product release strategies to align marketing, user education, customer support education, and user sentiment tracking.

Omaha, Nebraska, United States

* Established an efficient process for prioritizing projects, leading to more streamlined delivery.* Ensured the quality and timeliness of a client’s data request for their account.* Established a process to prioritize projects to deliver projects in an efficient and effective manner.* Expanded my skills of cross-collaboration throughout the organization

Omaha, Nebraska, United States

* Transitioned the team from Waterfall project management principles to an Agile methodology.* Created roadmaps, managed workloads, delegated tasks, and oversaw project creation, demonstrating strong leadership and time management.* Led planning sessions, tracked product release schedules, and strategized in collaboration with executive level leadership.* Completed 70+ projects per year, showcasing effective management and prioritization skills.