• Experience with Windows OS and Microsoft Offices• Experience with Adobe Photoshop and InDesign• Manages finances and accounts• Trains juveniles life skills• Organizes schedules• Team building and delegation of duties• Ensures proper inventory levels and handles purchasing• Excellent communication skills• Efficiently works with 3 counterpart groups• Event and travel plannerExperience with logistics, operation planning, and budget management/account reconciliation.

The Service Reliability Center (SRC) FedRAMP Engineer combines software and systems engineering to buildand run cloud-scale, distributed, fault-tolerant systems. Our team ensures that Nuance services have reliability and uptime to meet the needs of our ever-growing customer base in a mission critical industry:Enterprise hosted products including IVR and AI. - Practices such as event response, major incident management, minimizing operational work, deep post-mortem exercises, and prevention of potential outages are factoring into the iterative improvement work that the SRC focuses on.This role supports and is a central point of contact in the SRC with a line of business throughphone based, direct contact support, as well as through ticketing systems. -Supports the products and customers directly. -Work with other team members on a variety of tasks from monitoring, incident management, completing capacity and deployment-based service planning, defining monthly and weekly activities like patch & vulnerability management, and playing a pivotal role in our major incident response team should an incident impact the availability or reliability of one of the Enterprise products. - Maintains a unique position to see the entire division and interact across all teams. - Be part of our 24x7x365 SRC operations rotational shifts team supporting Federal contracts.

• Used technical skills listed above to gain IT Security experience and how to apply them with industry standards | Fast Learner, Technical Skills• Gained experience in defensive and offensive security, as well as networking | Technical Skills

Efforts, listed below, largely contributed to the rise in company ratings from government auditors• Built and deployed security education program for 700+ employees to meet and exceed government requirements | Development, Organization, Planning, Implementation• Presented researched reports to individuals in all levels of authority and varying fields, including Senior Management, for up-to-date information | Research, Writing, Communication• Created and updated documentation and databases to meet government security policy and procedures for a cleared contractor facility | Audit, Compliance• Effectively managed concurrent projects with conflicting priorities to meet tight deadlines and improve departmental performance | Time Management, Fast-Paced Worker, Prioritization• Reviewed policy and procedures to identify potential issues and aid in any necessary remedial actions in fast-paced environment | Review, Proactive, Problem-Solving, Remediation, Defense• Experience with JPAS, SWFT, DISS, DIAS, and Microsoft Programs | Technical Skills

Lead Guard:• Securing campus buildings and entering controlled data to ensure security | Secure, Data• Effective verbal, written, and interpersonal skills necessary to collaborate in a multi-disciplinary team and interact with individuals at all levels of authority | Communication, Collaboration• Highly Proficient with MS Office Products | Technical SkillsLead Customer Service Representative:• Reviewed, edited, and entered data | Data• Communicated with public, students, and leadership as a representative | Communication, Customer Service• Wrote manuals with MS Office Products | Technical Skills, Writing

• Website/Social Media maintainer, Adobe InDesign/ Photoshop, MS Office | Technical Skills• Wrote and designed a large variety of digital and printed materials to support organizations public outreach, advertise events, and assist customers | Customer Service, Writing, Development