Manager
CurrentQuality Assurance:- Coordinate & oversee Claims Technical Review for assigned claims and/or line of business.- Prepare detailed working papers documenting work performed, issues found, and improvement recommendations.System Enhancement:- Optimized processes across the organization to enhance the technology-driven digital channel experience, resulting in increased efficiency, streamlined operations, and improved customer satisfaction.- Collaborated extensively with stakeholders from diverse departments (Business Partners/IT/Business Analyst), actively gathering and interpreting business requirements, technical specification to ensure alignment with organizational goals and foster effective cross-functional collaboration.- Led the streamlining of operations by mapping critical workflows, identifying bottlenecks, and implementing targeted improvements, resulting in enhanced operational efficiency, cost savings, and improved overall performance.Claims Handling Rules & Standards:- Manage & Coordinate regulatory bodies, Internal/ External audits, and group exercises for claims division.- Provide training on audit process and calibration to support QA.Claims Management:- Offered training, presentation & consultation-guidance for Claims Division for effective implementation of action plans on claims handling
