Wendy Norman Email & Phone Number

Hi! I’m Wendy and I’m the founder of the dynamic Virtual Assistant company supporting private healthcare clinics today and I love to help clinics and clinicians just like you.If you are an ambitious clinician or therapist that wants to grow their clinic but you're not sure how to do that, then you are in the right place. Is this you? A clinic owner and feeling like every day is one hard slog? You have had a hard day in the clinic. You get home and you STILL have a mountain of stuff left to do? You're worn out. Your kids want a bedtime story, your dinner is in the dog and you've got a dozen voicemails to listen to and growing your business isn't even on your radar as you're too busy reacting to the constant day-to-day operations. And they're not going to go away any time soon. But with a plan and support, you will feel far more organised so that you have time and head-space to think like a CEO and grow your clinic.The people I work with tell me they suffer from these challenges:Exchanging time for moneyMissing phone calls and playing telephone voicemail tennisCharging too littleOverwhelmedNon clinical work taking over their evenings and weekendsCompetitors are busierUnable to take much time offWhen your patients call you, your phone needs to be answered and an appointment booked.You've got one chance.. If a patient calls your clinic and all they hear is a voicemail saying you're not there, you've lost them. Yes - one call and they've gone. But calls are just a small part of running a clinic.My team are all specialists that genuinely care about you, clinic owner and your clinic. Not scripted. Not robots. Not trainees. Not cheap! Just brilliant, friendly, intuitive people that understand you and your patients.WHY ME? Through lots of learning and experience, I understand WHAT YOUR PATIENTS AND CLIENTS WANT. My background is in customer service in luxury hotels and, NHS Primary Care. I bring the best customer service possible to you and your patients. I'm not in the business of getting people off the phone as quickly as possible. When your patient calls, they are the most important person each and every time. Whatever makes them happy and, ultimately you as the client is happy, is a job well done. I accept nothing less.This ethos is shared by my team. They are all hand picked because we all share the same values of customer serviceI love to chat and if you would like to explore how I may be able to help you, please pick up the phone and call me on 01603 513111 or drop me a line at wendy@livelinkresource.co.uk

Listed skills include Business Development, Small Business, Training, Coaching, and 46 others.

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  Norwich City College

  Business Administration