Dan Lively Email & Phone Number

Seattle, Washington, United States

– Act as the go-to product expert for a dedicated portfolio of key accounts to ensure they derive value from PitchBook– Onboards new users and conducts training sessions designed to meet the individual business needs of each client– Achieve retention goals measured quarterly while providing excellent support to enterprise clients– Conduct formal business.

Seattle, Washington, United States

– Achieved retention goals measured quarterly while providing excellent support to middle-market clients– Acted as the go-to product expert for a dedicated portfolio of clients to ensure they derived value from PitchBook– Onboarded new users and conducted training sessions designed to meet the individual business needs of each client– Conducted formal.

Seattle, Washington, United States

– Onboard new team members, facilitate trainings and act as main point of contact for new hire questions.– Work collaboratively with support team with an emphasis on providing guidance and expertise to Tier 1 and Tier 2 specialists. – Partner with global teams to ensure quarterly goals are being achieved and that there is continuous support availability.

Seattle, Washington, United States

– Utilize knowledge of PitchBook platform to maximize effectiveness with clients and handle requests via phone, email, and chat.– Perform detailed research requests, create custom searches using the platform, and answer questions regarding product functionality.– Diagnose complex issues and resolve or reassign based on the needs of the customer.– Manage.

Seattle, Washington

– Responsibility for assisting with the planning, scheduling, and managing of all football team operations, such as travel, practice, scouting, offseason program, and training camp.– Served as liaison to all football groups and the Seattle business unit while assisting with day to day financials, as well as booking and coordinating team events.

Portland, Oregon

– Worked in the main box office and the Arena Box Office resolving ticketing issues, preparing cash bags for Ticket Sellers, selling tickets when necessary, and closing the box office as well.– Utilized leadership and teaching skills to assist Ticket Sellers with issues and provide training when necessary.

Beaverton, Oregon

– Utilized strong attention to detail in assisting with the execution of all daily retail operations on the Audit team.– Applied excellent customer service skills to develop positive relationships with consumers and teammates.

Portland, Oregon

– Worked in the ticket office, and the Arena Box Office processing ticket orders, completing projects and troubleshooting ticketing issues for guests.– Utilized strong networking skills, applied problem solving and communication skills by solving customer concerns and complaints face to face during every home game.

Beaverton, Oregon

– Adapted personal strategies to effectively use direct marketing skills at retail locations, events and offices to sell client products, such as Xfinity, to customers using SalesSpace software.– Excelled when given increased responsibilities in both sales and leadership. Promoted to a leadership role that involved guiding and training newly hired employees.

Master'S Degree, Sports Management

Bachelor'S Degree, Marketing And Communications

Activities and Societies: Men's Club Basketball Team Member