Utilized remote desktop tools proficiently to provide off-site troubleshooting assistance, resulting in resolving 600 tickets within a span of 6 months.Ensured seamless connectivity between devices by administering various networking components including switches, routers, firewalls, and wireless access points.Enhanced information security by adhering to CUI regulations.Played a pivotal role in the timely completion of large-scale projects by delivering reliable technical support throughout all implementation phases.Improved end-user satisfaction by delivering prompt and efficient desktop support for software and hardware issues.Managed inventory of IT assets effectively, reducing overall costs by monitoring equipment usage and recommending necessary replacements or upgrades when needed.Oversaw end-user accounts and permissions, ensuring correct provisioning of access rights following security best practices and policies.Streamlined IT processes by implementing efficient troubleshooting techniques for common problems.Optimized computer performance through regular system diagnostics, repairs, and upgrades as required.Collaborated with network administrators to ensure seamless integration of desktop systems into the company's infrastructure.Reduced downtime through proactive system maintenance and regular software/driver updates.Successfully onboarded new employees by setting up workstations, peripherals, and profiles, while providing comprehensive training on company software applications.Authored detailed documentation on service call resolutions, offering valuable insights on personnel performance and effective remediation techniques.Diagnosed and resolved hardware, software, and network issues, demonstrating expertise in Azure Administration, Active Directory Administration, Printer Support, Data Center Administration, SCCM, Cisco Switch Deployment, and Aruba WAP Deployment. VPN implementation and troubleshooting.

Responded quickly to incidents and assessed active situations for security concerns.Underwent and maintained firearms certification in compliance with state laws and organizational standards.Performed hourly patrols of building areas, parking lots and facility grounds.Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.Completed full building and grounds patrols to spot and investigate concerns.Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.Assisted in development of emergency evacuation plans, improving readiness and safety.Examined doors, windows and gates to verify security.Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.Conducted training sessions for new security personnel to facilitate compliance with security protocols.CPR/First Aid/AED Trained.

Leading Caterpillar Dealer!

Able to independently and efficiently field calls and emails using the Remedy ticketing system to accurately document, triage, troubleshoot, and properly escalate service request. Proficient in using a wide variety of applications including UCAMS, Active Directory, RSA, and SAP while maintaining consistently high customer satisfaction survey scores.