Olivia Holmes Email & Phone Number

Stowmarket, England, United Kingdom

Heading up the ITSM sales team allowed me to notice a gap in our product offering, a CRM platform. I therefore proposed the creation of HaloCRM in mid-2022 and was subsequently promoted to run the product. This included assembling and training a new team, researching and executing a minimum viable product to go to market, creating a new WordPress website, extensive market research and collaboration with Gartner to confirm product positioning. This new role also allowed me to develop new skills in product management and marketing, for example creating marketing campaigns and using Google Ads and Hootsuite. It also pushed my business development and presentation skills, including a speech at the McLaren Technology Centre as seen in my header picture! Since its launch in January in 2023, the product has been going from strength to strength, generating hundreds of thousands of pounds in recurring revenue, attracting big-name logos and beating out larger competitors such as Zendesk and Gorgias. The customer feedback speaks for itself: “Working with the HaloCRM team has been fantastic. Everyone has been so accommodating during the process; whether it’s because of time zones, team members coming and going, presenting demos on demos on demos, anything! My only regret is not finding this product sooner!”. Olive Campbell, Customer Engagement Specialist, Motif Labs.

Stowmarket, England, United Kingdom

Working tightly with the HaloITSM Product Owner, and under the guidance of Gartner consultants and research, I overhauled the sales team, operations and presentation style for the HaloITSM product. Initially, this involved perfecting our positioning statement, product demonstrations, approach to conferences and trade shows, sales collateral and core messaging for any given vertical. Following this, my focus moved to growing the department's headcount to deal with smaller accounts, while I worked on prospecting and converting the largest enterprise accounts. Growing the sales team from two to eight heads, purely from our pool of fresh graduates, remains one of the highlights of my career thus far. During my time in this role, myself and my team grew annual recurring revenue from under £1 million, to over £10 million, and collected numerous big name accounts that further catapulted revenue generation.

Stowmarket, England, United Kingdom

In January 2020 I was promoted into an Account Executive role. My time was split into hunting and converting new logos, and account managing the organisations largest accounts, such as Atlas Copco and AO.com.With the existing accounts, I created success plans to help them make greater use of the platform, thus driving both subscription and professional services revenue. I also ran technical support calls and used the feedback I gained in these to help drive product development. In this role I doubled the size of some of our largest accounts and retained key clients that later became reference customers.When working with new logos, I was responsible for the end-to-end sales cycle. This included: - Attending conferences and expositions, cold calling and emailing to generate new leads,- Completing lead qualification calls,- On-site and remote technical product demonstrations,- Creating tailored test environments according to client’s requirements, - Creation of professional services packages in line with client’s requirements,- Winning over stakeholders from all levels of the business, including C-Suite, - Contract negotiations. Within a year I had successfully and single-handedly converted enterprise clients, and created a new channel for lead generation which would lead me to convert some of the biggest name charities across the UK, such as the RSPCA and RSPB.

Stowmarket

After discovering my passion for software projects at Go Ape, I decided to pursue a graduate role at a software development house. I excelled under Halo’s rotational graduate scheme as a consultant, first working within the technical support team, and then undertaking software implementation projects with clients such as the NHS. Within a matter of months, I was promoted to a pre-sales consultancy role, focusing on prospective customers and mapping their business processes into the platform. This both increased conversion rates and decreased the time to convert across the sales department.

Bury St Edmunds

As the Sales Administrator for the events and partnerships team at Go Ape, I played a pivotal role in streamlining sales processes and ensuring seamless administration. I took the lead in migrating ticketing tools for my team and acted as the technical linchpin for Microsoft Dynamics CRM and SeatGeek ticketing systems. An essential part of my role was maintaining updated records of Go Ape locations and their facilities, ensuring the sales team always had accurate and current information. In addition, I frequently collaborated with contractors, suppliers, and partners, strengthening our operational ties and ensuring a seamless event experience for our corporate and education clients. This role further cemented my passion for sales, but also uncovered my passion for the tech industry and working with software.

Bury St Edmunds

Working at Debenhams was where I first discovered my passion for sales and ability to quickly build rapport with customers. Selling credit cards over the counter sharpened my ability to create urgency with a prospective customer, while opportunities at changing rooms and concession stands refined my upselling and cross-selling techniques. These experiences solidified my passion for sales, teaching me adaptability, proactive engagement, and pitching a product. During my time with the business I also supervised a concession stand (Tripp Luggage) and various departments, this also created an early passion for management. With this foundation, I was poised for success in broader sales roles later in my career.