Livia Chi Email and Phone Number

1. Familiar with the Agile methodology, Confluence, and JIRA Kanban boards. Utilized the Gantt chart, and leveraged human resources to monitor the production of the required deliverables, to maximize the productivity of the department.2. Launched 20+ digital projects successfully, including "Video Insurance Platform", which won the Digital CX Awards 2022.3. Promoted user-centered design and user experience concepts inside the organization. Applied effective UX usability testing, increased the SUS score by 18% (from grade B to A) and passing rate by 10% respectively for the Online Claim project.4. Attended the “Fubon Group User Experience Improving Competition” and won the champion in 2020.

1. Designed an innovative online insurance product for cancer patients, connecting medical payment, health insurance, and the patient welfare platform. Organized the initial medicine catalog of insurance coverage.2. Launched an international second opinion service, and cooperated with the PR team and marketing team over marketing strategies. Engaged 2,000+ users within 1 month.3. Tracked daily marketing data analysis, such as conversion rate and click through rate to measure campaign performance.

1. As the PM of Fintech Taipei 2019, our booth engaged 1,000+ visitors in two days. Designed a game teaching insurance policies to visitors. Over 70% of our participants successfully completed the game.2. Participated in IT strategy management, and developed the 3-year digitalization transformation roadmap.3. Researched and analyzed differences between northern and southern Taiwan in order to propose plan for new software development center in Kaohsiung to attract talent and to solve hiring difficulties.4. Cultivated strong research, analysis and presentation skills. Rotated 14 departments, figured out solution for pain points like manpower analysis, fraud detection, and increased customer experience, etc.