Livi Davis Email & Phone Number

Orlando, Florida, United States

• Worked alongside internal creative and marketing teams as the primary thought leader and liaison to ensure effective and timely communication between clients for service delivery, resource management, invoicing, and monthly account reports.• Communicated with clients and internal teams using platforms like slack, discord, email, and phone calls.• Participated in regular client touch-base calls and facilitated onboarding for new clients, ensuring smooth transitions, resource allocation, and strong satisfaction + retention.• Scheduled onboarding and monthly report calls with clients via email, phone, and SMS outreach.• Worked alongside internal management teams to help maintain a less than 5% quarterly churn rate.

Winter Garden, Florida, United States

• Recruited, hired, and trained a team of employees resulting in increased productivity and efficiency.• Achieved a 98% customer satisfaction rate by implementing and overseeing customer- centric initiatives, leading to improved customer loyalty and positive feedback.• Initiated and led quarterly store meetings to ensure adherence to store regulations and policies.• Developed and implemented a three-tier disciplinary system resulting in an 80% improvement in staffproductivity and efficiency.• Consistently delivered exemplary customer service, earning commendations and loyalty from new and existing customers.• Utilized social media platforms such as Facebook and Tik Tok for brand marketing and collaborated with local businesses to create employee incentive trades.• Created and managed employee schedules, ensuring efficient staffing and coverage.• Supervised inventory management, ordering, and deliveries, resulting in improved inventory control and cost management.

Orlando, Florida, United States

• Provided comprehensive training to clients on how to optimize usage of Go T&T, resulting in improved client satisfaction and increased revenue for the company.• Acted as a strategic partner and thought leader for clients, providing regular updates on their profiles,coordinating with them on invoicing, and ensuring their satisfaction with the service.• Supervised and ensured the quality of staff performance while collaborating effectively with internal teams, including client translation, accounting, and human resources, to deliver exceptional service to clients.• Overhauled 100% of client profiles for VIP partners, ensuring complete and accurate completion of files and data entry, resulting in thousands of dollars saved in vendor costs for both the client and business.• Communicated with internal teams and clients via inbound and outbound calls, email, and Slack.• Guarded sensitive information such as banking details with utmost safety and discretion to ensure accurate and timely vendor payments.

Orlando, Florida, United States

• Successfully cultivated an energetic fan base for products and effectively communicated the benefits and value of the products to customers, resulting in increased sales and customer satisfaction.• Provided exceptional customer service throughout the park journey, resolving customer issues andcomplaints while offering valuable solutions and insights, resulting in high customer retention and repeat visits.• Assumed responsibility for park rides across multiple parks, including boarding and securing passengers, starting rides, ensuring passengers exited safely, and maintaining a safe and enjoyable experience across the Universal Orlando Resort parks.• Worked in tandem with team leads to successfully open the parks on a daily basis, which included participating in daily team meetings, testing rides, and prepping teams for the day across multiple attractions.

Orlando, Florida, United States

• Conducted weekly inventory evaluations and developed a streamlined vendor process for incoming products, resulting in a 100% accurate product account and efficient management of inventory• Demonstrated a comprehensive understanding of products and services, effectively addressing customer inquiries and providing expert product recommendations to increase customer satisfaction• Achieved a conversion rate 15% above average and retention rate 10% above average, resulting in increased upsell opportunities and revenue growth• Maintained an up-to-date knowledge base of the evolving product offerings and proactively recommended new products to existing customers, resulting in a 9% increase in customer retention