Liwia Kiełbasa Email & Phone Number

Poland

Kraków, Woj. Małopolskie, Polska

Cracow, Małopolskie, Poland

Cracow, Lesser Poland District, Poland

Work closely with recruiting team to understand role requirements and client expectationsResearch via job boards and other social media avenues to source and attract candidatesScreen and qualify suitable candidatesBuild Talent Pipelines using Linked InEfficiently manage multi-stage interview scheduling and planningGenerate and send out new hire.

Monitor workload throughout the day to ensure SLA’s are met daily/weekly Provide support, direction and assistance to subordinates on all areas of their assigned dutiesMonitor and coordinate call activity across the team and centreDeal with escalated customer service and partners issuesSchedule the work and workers on their shiftsQuality checks of products.

Cooperate with Market Managers helping to identify and resolve the main partner issues Resolve cancellations and overbooking, negotiate with hotels and source alternative accommodation, make sure booking conditions are met, maintain supplier relationships and reduce company lossesCoach hotel staff to manage allocations, rates, promotions and update hotel.

Anticipate problems or operational issues and initiate actions to ensure customer satisfactionManage flight changes, hotel relocations, lifestyle product amendmentsHandle clients’ complaints and provide proactive service deliveryProvide resolutions and critical decision in appropriate manner

Support the business with general administration duties Manage incoming calls and generate various reports for managersPlan the calendar of events and complete tasks, event coordinatorCoordinate work with facility service providersAssist HR Team with recruitment, introduce the company and provide clarification of HR policies and procedures to new joiners

Undertake front house duties, including: meeting, greeting and attending to the needs of guests, to ensure a superb customer service experienceResponsible for accurate and efficient accounts and guest billing processesUndertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception.