Liyah A. Email & Phone Number

Nottingham, Maryland, United States

• Observed behavior and collected, documented, and summarized data to formulate treatment plans for 2 clients daily.• Motivated clients to engage in work skill development and actively participate in social, recreational, and therapeutic activities, resulting in decrease of maladaptive behaviors.• Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.• Fostered and sustained constructive staff relationships, catalyzing collaborative teamwork environment aimed at enhancing client service and overall organizational effectiveness.

Baltimore, Maryland, United States

• Aided colleagues, managers, and customers through regular communication and assistance.• Screened and transferred over 50% of incoming calls, took down messages, and transmitted information and documents to internal personnel.• Created and updated physical records and digital files, ensuring accuracy, compliance, and currency of documentation, resulting in 10% increase in document management.• Consistently performed monthly financial reporting, recording over 10 payments monthly to maintain updated accounting system.

Baltimore, Maryland, United States

• Employed diverse range of methods, skills, and tools to offer direct behavior support to clients on caseload, resulting in 15% increase in client engagement.• Maintained accurate and confidential records of assigned clients.• Applied de-escalation and limit-setting techniques to promote patient cooperation.

Baltimore, Maryland, United States

• Trained and mentored 4 new sales representatives.• Retained exceptional client satisfaction ratings by consistently delivering outstanding services, resulting in 15% increase in client satisfaction ratings.• Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.

United States

• Provided 1-on-1 Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical settings.• Executed behavior intervention plans resulting in marked increase in positive behaviors and notable reduction in challenging behaviors.• Updated records and generated reports that delineated program actions, highlighted results, and suggested improvements, leading to 15% increased efficiency.

Owings Mills, Maryland, United States

• Efficiently communicated with average of over 50 applicants daily, facilitating seamless coordination and execution of interviews, resulting in reduced time-to-hire and increased quality of hires.• Supported management in developing and implementing personnel policies and procedures.• Received Community Partners Award for successfully securing employment for 50% of homeless Veterans from Project Plase Inc., demonstrating substantial contribution to their reintegration back into workforce.

Baltimore, Maryland, United States

• Utilized POS system to process average of 30 sales, returns, online orders, and gift card activations daily, ensuring streamlined and efficient transactions.• Stocked average of 60 items daily, meticulously labeling merchandise, and systematically arranging products based on size or color for improved accessibility and customer convenience.• Assisted customers while maintaining cheerful outlook and prioritizing customer satisfaction, resulting in 25% increase in positive customer feedback.