- Led a targeted environmental scan on digital literacy-focused training opportunities for Storefront users, concurrently managing a detailed database to track information - Facilitated 2 community consultations to enhance the digital literacy program, leveraging feedback from over 30 Storefront users and neighbouring residents to identify opportunities for optimizing the digital literacy program- Employed a variety of theoretical and methodological approaches in participatory action research and a post-placement presentation focused on community engagement and change

- Reviewed over 200 land use application by discovering patterns and implementing a new data sorting strategy, underscoring a track record of achieving goals effectively- Collaborated with colleagues remotely during COVID-19 lockdowns, gathering documents related to urban renewal projects from different regions and compiling them for policy research purposes- Collaborated across departments to integrate data and utilize ArcGIS for creating and updating 5 maps for COVID-19 response and policy analysis purposes

- Played a pivotal role in editing and consolidating work reports from various divisions, seamlessly integrating them into the Centre's self-assessment report to achieve thorough and comprehensive documentation- Led a policy analysis project on streamlining the construction land administrative review process, identifying inefficiencies in Shenzhen's current model, and proposing solutions that cut the review timeframe by one-thirds- Analyzed annual budget utilization comparing previous and current fiscal years and actively participated in cross-departmental discussions, contributing to the development of the forthcoming fiscal year's budget application report- Assisted in formulating the annual budget report for the Planning and Natural Resources Bureau to enhance readability.