-> Act as the sole intermediary between the assigned divisions and the HR department to resolve employee concerns, inquiries and other grievances.-> Coordinate and assist in aligning divisional performance with the organisation expectations.-> Identify and support the Training and Development team in allocating and encouraging employees to actively participate in career development training sessions.

Data Management, Extraction and Analysis-> Provided adhoc and monthly/weekly/daily data for management meetings.-> Conducted data analysis to facilitate Strategic Management decisions to be made to support the Retail Operation. Use of Excel and Tableau was a key part.-> Coordinated between cross functional stakeholders to identify dashboard requirements and to implement same along with growth hacking reviews.

Worked as a branch manager primarily at Crescat, Nawala and Rathnapura customer service outlets.-> Resolved all Customer Service Manager Escalations at Outlets-> Managed the entire operation to ensure the achievement of set KPIs -> Coached the staff and groomed the next layer with necessary on the job trainings.-> Resolved all staff disputes and concerns within the operation.