Liz Abella Email & Phone Number

Miami, Fl, Us

Discover the untapped potential of your brand with LAU Studio. As the Founder and Creative Director, my mission is clear: to redefine creativity and elevate brands. From Website Design to a holistic 360º Marketing Strategy, we are your partners in unleashing a brand narrative that commands attention. Let's connect, collaborate, and together, let's unleash your brand's true potential!

• Contractor work for third-party companies in different verticals including HVAC, Healthcare, Marketing Firms, Event Planning, among others.• Design and implementation of digital and printed marketing materials such as flyers, presentations, coupons, business cards, and give-away items based on brand guidelines and audience.• Web design and development using WIX and Wordpress, increasing inbound leads by 100%.• Creation of company logos and branding.• Content design for social media platforms (Facebook, Instagram, Tiktok, Youtube), including video recording and editing with After Effects and Davinci Resolve.• Development and Management of Facebook Ads with an average ROAS of 4.8

Coral Springs, Florida, United States

• Implementation of Marketing Campaigns and management of over $300k in MDF.• Design and implementation of digital and printed marketing materials for multiple purposes including events, sales resources, and partner prospecting.•Creation of a secured online portal allowing Converge lot to have an easier communication channel with partners, employees and sales reps. This portal has been recognized as a great tool by high-ranked employees of T-Mobile, who constantly make use of it.• Creation of landing pages, email marketing, and SMS marketing to enhance sales strategies and promote events and special promotions.• Planning of events such as tradeshows, open houses, and meeting suites in different cities of the country, all of which have brought over 300 leads to the Company's sales funnel.• Management of the marketing department, reporting to the CEO of the company, and workingtogether with the Director of Sales to enhance sales and marketing alignment.

Bogotá, Distrito Capital, Colombia

Managed team of 30 customer service representatives.Monitored and reviewed quality of agent interactions with Xfinity Mobile's customers.Provided feedback and strategies to improve interactions. Use of 5 W’s method, DMAIC, Root Cause Analysis.Designed weekly emails and posters for representative’s continuous improvement.

Bogotá, Distrito Capital, Colombia

Customer Service Representative for: Walmart, Apple Vacations, Funjet Vacations, AM Resorts, and Xfinity Mobile.Evaluation and selection of solutions on a case-by-case basis.Part of an experienced employee success team for representatives to learn from and respond to their questions.