As the Operations & Community Relations Director for RMHC Columbia, SC, I successfully increased occupancy rates from 65% to 84% in 2024, enhancing the housing capacity for families with critically ill children. I also absorbed the responsibilities of the Family Room & Community Relations Director, overseeing operations, community relations, and volunteer programs across four hospital locations. Managing a team of 15+ staff, volunteers, and interns, I handled scheduling, performance evaluations, and professional development while providing crisis management and direct support to families. I worked closely with hospital social workers to streamline referral processes, ensuring timely and efficient communication. Through 30+ speaking engagements annually, I led community outreach efforts, boosting donor engagement by 15%. Additionally, I managed the “Meals from the Heart” program, ensuring daily meal availability for families year-round, and directed procurement and inventory management for all RMHC programs.

As the Family Room & Community Relations Director, I managed operations for the Family Room, Hospitality Cart, and Nourishment Rooms across four hospital locations. I played a key role in coordinating community engagement programs and volunteer efforts, resulting in a 20% increase in volunteer participation and strengthened community partnerships. I developed and executed various community relations initiatives, planning and attending events that raised awareness of RMHC’s mission and secured new donors. Additionally, I oversaw inventory and supply management for Family Room programs, ensuring that the necessary resources were always available to support the families.

I led the expansion of the Ronald McDonald House from an 8-bedroom facility to a 16-bedroom house, with the potential to further expand to 22 bedrooms to meet growing demand. I oversaw the daily operations of RMHC’s House Program, providing comprehensive services to more than 300 families annually. Under my leadership, Family Room operations expanded from one location in 2021 to four hospital locations by 2023, serving over 69,000 individuals annually. I supervised a team of 12 staff members, conducting performance reviews and supporting their professional development. Additionally, I coordinated fundraising events with the executive team, contributing to a 10% increase in annual donations, and administered the volunteer program, recruiting and training more than 2,000 volunteers annually.

I managed guest services at the Ronald McDonald House, ensuring all families were welcomed and provided with necessary resources throughout their stay. In this role, I supervised a team of Night House Managers and Relief Managers, conducting evaluations and overseeing the daily operations of the House. I also managed financial contributions related to room donations, in-kind donations, and pop tab donations, ensuring proper financial tracking and reporting. Collaborating with the executive director, I addressed challenges faced by families and provided timely support. Additionally, I engaged with schools, churches, and local organizations through speaking engagements and community outreach, increasing awareness and volunteer involvement.

I provided executive support to the President, managing office systems and administrative operations to ensure smooth day-to-day functionality. In addition, I assisted the Estimator with the preparation of proposals, contracts, and project documentation. I also supervised daily office activities, ensuring efficient workflow and clear communication across departments.

I provided administrative support to the Site Superintendent, Field Engineers, and departments such as Quality Control and Safety, ensuring smooth coordination and operations. I also assisted the Sub-Contract Coordinator with the preparation of contracts and purchase orders, contributing to the efficient management of project documentation and processes.

I managed front desk operations, greeting visitors and handling incoming communications while providing administrative support to the office staff. I coordinated schedules and appointments for senior staff, ensuring smooth daily operations and effective time management. Additionally, I assisted with record-keeping, file management, and overall office organization to support the administrative needs of the children's home.