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As the Global Customer Service Manager for AgentWare it is my pleasure to assist former colleagues with Carlson Wagonlit Travel as well as engage in new relationships with American Express, HRG and others around the world. When I first saw how Trip Console works to help expedite non GDS bookings, I was so excited as I could have used this tool many times throughout my day booking SouthWest! It is great to be able to share this enthusiasm with our clients.As a travel agent, many new technologies were absorbed, office locations were changed, process mapping was engaged, Six Sigma Green Belt training was received and responsibility adjustments were embraced with the mindset that all transitions were opportunities to serve our clients with improved efficiency and continued trust. It is my desire to assist in determining solutions as I enjoy the daily adventures, locating the point of concern, solving the challenges promptly and all the while providing the best customer service.
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Global Manager Customer SupportAgentware, Llc Jul 2013 - Oct 2020Atlanta, Ga, UsResponsible for the development and maintenance of support processes while maintaining the highest service standards for customers worldwide in a 24/7 environment.Provide demonstrations to potential clients on their respective GDS and applications. Galileo & Apollo with Focalpoint, Viewpoint, Smartpoint, Sabre, Sabre Red, Turbo Sabre, Opus, Abacus and Amadeus Provide installation assistance, administrative training and agent training for new clients globally. Assist current clients with new access requests and troubleshoot any concerns they encounter. Responsible for testing, monitoring and prioritizing concerns to ensure true and accurate responses were being returned. Managed development teams to create and provide updates as expediently as able. Maintained training materials and reviewed workflow processes for efficiency. -
Global Customer Service ManagerAgentware, Llc Jul 2013 - Oct 2020Atlanta, Ga, UsMy responsibilities include demonstrations of our software, installation assistance, administer admin and agent training and update training manuals. Respond to and resolve customer service concerns in a 24/7 global environment. Manage development updates of provided vendor sources.
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Travel Industry ConsultantCarlson Wagonlit Travel Sep 1996 - Aug 2013Minnetonka, Minnesota, UsRecently rehired by CWT for as a Seasonal Group Travel Consultant. CWT is an excellent company to work with. -
Customer Service/International Travel ConsultantCarlson Wagonlit Travel Sep 1996 - May 2012Minnetonka, Minnesota, UsAt the Call Center, I secured multi legged international itineraries while providing destination visa and medical requirements. Assisted management with process corrections for time efficiency and cost evaluations. Provided prompt and fair resolutions to client concerns as a customer service representative. Assisted client and CWT account managers by answering their questions in detail with solutions. Provided, managed and monitored all savings secured for clients and CWT under my purview. I wore many hats with CWT and never said no to a need presented or discovered through my research. Although my position was dissolved my standing with CWT is good and I am eligible for rehire.
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Customer Service ConsultantCarlson Wagonlit Travel Sep 1996 - May 2012Minnetonka, Minnesota, UsResolved client concerns for Coca-Cola, Equifax and other Atlanta based accounts.Composed correspondence to suppliers in order to secure waivers and cost reductions for clients and CWT.Maintained good relationship with Supplier Management and all CWT departments to secure current resources for client concerns.Processed payment returns for agent errors.Managed Excel records on all accounts under my provision and provided extracted data to clients, account managers, lead supervisors and agents for savings and training concerns.Reviewed airline debit memos for validity and handled vendor disputes and client payment negotiations when appropriate. Knowledgeable of client booking tools to provide immediate responses to client.Managed and updated agent websites with client MCO’s held on site.Responded to client submissions to CWT Listens Surveys.Collected trending data on client concerns.Accessed PMC reports for OPEN ticket data for overdue refunds and expirations.Assisted with overall agency refunds when need occurred.Previously scheduled BellSouth Corporate jets for Executive Travel.Secured lodging, transportation and catering requirements for passengers and crew.Reviewed schedules for fuel efficiency and legal crew hours.Consistantly saved client and employer funds due to client and/or agent misunderstandings through waiver negotiations.
Liz Bauer Skills
Liz Bauer Education Details
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Glenbrook SouthFaa Licensed Dispatcher -
University Of Wisconsin-Stevens Point
Frequently Asked Questions about Liz Bauer
What is Liz Bauer's role at the current company?
Liz Bauer's current role is Global Customer Support Manager.
What is Liz Bauer's email address?
Liz Bauer's email address is eb****@****are.net
What is Liz Bauer's direct phone number?
Liz Bauer's direct phone number is +140459*****
What schools did Liz Bauer attend?
Liz Bauer attended Glenbrook South, University Of Wisconsin-Stevens Point.
What skills is Liz Bauer known for?
Liz Bauer has skills like Business Travel, Customer Service, Travel Management, Amadeus, Airlines, Call Centers, Management, Galileo, Sabre, Account Management, Customer Satisfaction, Tourism.
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