With over 18 years of experience in operations, program management, customer service, and HR, I am a talent development expert who thrives on creating and facilitating diversity and leadership programs that drive positive outcomes for global organizations. As a former Global People Experience Talent Program Manager at Amazon, I managed, owned, and scaled programs for 15,000+ HR professionals across 12 countries, achieving a 156% YoY improvement of graduates and creating a team of 'leader teachers' to expand the reach of the programs. I also engaged with global customers, partners, and constituent groups to build trusting professional relationships and reported KPIs and impact to senior leadership. Before that, I held various leadership roles in Amazon's HR and customer service divisions, where I implemented new quality and learning standards, self-taught and built reporting in Salesforce, launched and directed the first Amazon HR Regional Center, and drove significant improvements in efficiency, service level, and customer experience. I have a strong background in process improvement, strategy implementation, and project and launch management, with Green Belt and Lean/Six Sigma experience. I am passionate about developing leaders and professionals who are forward-thinking, engaged, and inspired. I have a BA in Anthropology and a BS in Biology from the University of Texas at Arlington, and I am fluent in English and Spanish. I am always eager to connect with other professionals who share my vision and values.