Produce operations specialist within the Fresh Grocery team, focusing on Produce

Part of grand opening team for Asbury Lanes. Ordering, inventory, food cost management, scheduling, operations, guest recovery, event execution, artist rider fulfillment overnights production, training.

- Create culture of ownership and innovation within the Bar and Guest Services areas- Hold associates accountable for performance through meetings and timely, relevant feedback- Interview, hire, and train new associates in all front of house positions- Execute daily operations to fulfill company goals- Develop cost-neutral action plans to address areas of opportunity within Bar and Guest Services departments- Communicate effectively with leadership team members in fast-paced, high volume, guest-facing environment

- Ensured daily floor operations support company financial targets while leadership team and associates fulfill guest promise to be “friendly, clean, and quick”- Resolved complicated or escalated guest concerns at the theatre level to avoid corporate involvement and retain guest loyalty- Set departmental and cultural expectations based on overall guest satisfaction feedback and annual targets (current month’s actual versus plan is +13% over target)- Oversaw service execution to Premiere (paid) members of the loyalty program while maintaining service standards for Insider (free) and non-members; resolve concerns regarding operational execution of tiered benefits- Hosted early screenings for studios and film critics; discreetly arrange access and security for talent to appear

- Film selection, scheduling, booking each semester- Coordinate with Dining Services to sell weekly concessions- Coordinate with Media Services and projectionists to run film- Maintenance of social media related to Lost Films- Audience tracking- Management of revenue and expenses related to Lost Films

- Wrote & designed content for website in development- Organized web video campaign audition & shoot- Creative consultant for graphics team & during audio production of product- Organization on hiatus

- As sales manager: opening and closing duties; trained employees; register; customer service.- As merchandising manager: arranged merchandise in an appealing and unique way; made/displayed signs for all sales.- As returns manager: customer service; returned customers’ damaged/defective merchandise for credit or repair in a timely manner; conducted shop inventories

Planned & co-led 3 aid trips to New Orleans for Katrina Relief• Delivered 30 minute motivational talks to 70+ students 1-2 times per month• Created printed & online learning materials for high school students on a weekly basis• Mentored high school girls through weekly one-on-one meetings

- Worked directly with the lead pastor to meet his daily pastoral and administrative needs- Acted as liaison between congregation and leadership staff; often dealt with information of sensitive or confidential natures. - Answered phones, scheduled meetings, interacted with local and national business contacts to maintain accounts or purchase goods.- Created brochures, calendars, etc. from Mac OS X using Adobe InDesign- Planned 3 trips to New Orleans for Katrina relief work with members of the youth group and/or congregation.