Prepare and maintain project schedules and timelines and ensure implementation accordingly. Build strong communication with customers, updating on project progress.- Direct ~45% of in-house mailing projects from start to end, ensuring successful delivery on time and within budget- Identified, acquired, and grew new client to a $400K annual revenue account- Lead collaboration across departments to deliver projects to client requirements

Managed key accounts while establishing and strengthening professional relationships with customers. Headed and completed projects while meeting client deadlines and maintaining accuracy and quality. Identified customer queries and concerns and provided swift resolutions to maximize satisfaction rate.- Grew managed accounts to $4M in annual revenue by building strong long-term relationships with clients- Onboarded and developed new key client relationship that raised yearly account revenue by $500K- Analyzed data to provide customized recommendations to save clients money on shipping costs at scale