Liz Grace, Sphr Email & Phone Number

Kansas City, Missouri Area

• (2013 – 2017)
• Guided organization through company ownership and executive leadership transitions with minimal turnover:- Partnered with CFO to restore staff engagement by revamping bonus program following downward shift in projected.
• Designed formal new hire recruitment, assessment, and training processes and timelines to support staffing forecasts and business expansion, facilitating successful, on-time store launches.
• Led design of a comprehensive management onboarding program that stimulated sales, reduced turnover, and accelerated promotion time from assistant to general management.
• Partnered with each department to create a week-long leadership boot camp program that improved management retention, enhanced succession planning, and performance management.
• Designed career progression program that addressed knowledge/skill gaps.

• Partnered with division President to develop organizational structure, policies, and processes spanning recruiting, talent management, compensation/benefits, training/development, employee relations, succession.
• Established team of 12 U.S.-based corporate marketing, operations, and training professionals. Managed recruitment, selection, offer negotiation, and onboarding/training.
• Achieved an overall 10% reduction in turnover of international franchise area directors by introducing ongoing knowledge-sharing, training, and mentoring practices vital to their success.
• Spearheaded conversion of international 22-member franchise area director team from contractors to employees, successfully retaining 100% of team via structuring and negotiation of individual employment agreements.
• Navigated cultural differences and language barriers to successfully open up lines of communication, resolve cultural misunderstandings, and foster buy-in for corporate best practices among overseas franchise leaders.

• Led development of a formal recruitment and selection process including job descriptions and a structured interview and assessment process. Enhanced efficiency and reduced time-to-hire.
• Revamped new hire orientation/onboarding process to foster inclusion and immersion in company culture/operations.
• Enhanced staff engagement, retention, and collaboration by launching new peer-to-peer recognition program.
• Promoted diversity by forging connections with regional schools and minority groups as part of recruitment efforts.
• Cut corporate relocation costs 20% by initiating RFP process and renegotiating contract with relocation provider.
• Key member of HR team that led design and training for recruitment module of new HRIS system implementation.

• Provided recruitment and new hire orientation for 400- employee corporate headquarters.
• Assisted with design and implementation of training, mentoring and performance tracking process for the franchise locations.