Transforming Finance and Business Services

Delivery director responsible for the business transformation programme, successfully transforming Ofwat to realise its vision of being a learning organisation that empowers its people, encourages new ways of working, strives to be at the leading edge and overall a great place to work.Implementation and transition to a new target operating model into programme and skill based pools with creation of a portfolio management office and underpinning governance framework.Refurbishment of office accommodation to create a bright, vibrant and buzzy place to work that encourages learning and collaboration.Strategic workforce planning to ensure balanced demand and supply over a 5 year period.Underpinning enabling technology and infrastructure to allow agile working from anywhere.Organisation development to embed new ways of working through targeted interventions.Learning framework to support delivery of the strategy.Overall responsibility for the operational activities of IT, Facilities, HR and business support.SIRO for Ofwat.

• Key member of the Senior Management Team responsible for all ICT Change for £500m turnover organisation, leading major project to in-source £10m pa contract from third party supplier.• Managing annual £5m budget reporting into Assistant Director of IT, and leading team of 40 comprising Project Managers, Developers, Integration, Testers and Infrastructure.• Provides input into shaping and delivering the ICT strategy, annual ICT plans and reporting on the capital programme, and gaining Executive commitment to new ICT concepts; challenging the ‘status quo’ to ensure that the Council get the best ICT solutions for their requirements; and identifying savings through the use of ICT.• Presenting board papers to Council cabinet meetings on the ICT the capital spend against budget and new high profile projects.• Reporting to senior management on adherence of ICT service to agreed SLAs and KPIs. • Conducting strategic annual planning and monitoring of ICT projects, and ensuring required resources were put in place to enable successful delivery against cost, finance, and quality metrics.• Successfully transitioned the ICT service from an outsourced supplier to an internal service, creating 3-year ICT strategy and annual ICT plan, and ensuring delivery against the strategy using Prince2 standards.• Instrumental in the creation and implementation of the new ICT Team (based on the ITIL standards and PSG skills framework).• Wrote SLAs and KPIs, and established budgets/timescales to measure performance of ICT service against them.• Collaborated with the Director of Corporate Workforce Services to develop ‘Future Shape’ programme to transform services across the directorate and establish IT services fit for purpose.• Led transformational projects across the full lifecycle up to £2.7m Drove Customer Journey project as Work stream Lead, moving transactions to customer portal to achieve a fundamental channel shift of services.

• Managed £5m IT budget for the entire systems lifecycle within the agency and execution of large complex ICT projects and programmes with a 100% success rate. • Played integral role in setting the vision and design of the overall structure of the ICT team, undertaking recruitment of the senior managers and their staff. • Built and led five high-performance teams totalling up to 15, mentoring staff through a transitional period, conducting appraisals, and receiving continued top rating for management performance year on year to create a highly effective empowered ICT Team.• Acted as official deputy to the ICT Director, attending board meetings as required, with full responsibility for all aspects of the ICT Director role during a period of long-term absence. • Collated and monitored the annual ICT work plan for the whole of the ICT team, ensuring the goals achieved the organisation’s strategy and business plan. • Successfully completed simultaneous multiple complex ICT projects, systems implementations, and programmes ranging in value from £100k to £1m, including new ITIL compliant ICT service desk; electronic document and records management system used mandatorily across the whole agency using a complex physical architecture; and European funding stream system (MCIS) used to manage European projects and report back to CLG and Europe.• Oversaw third party supplier management on all projects, ensuring they were included in all project communications and delivered all outputs and products to agreed quality standards and timescales.• Created and achieved adherence to standards, processes and procedures with templates to underpin and support industry standards such as ITILv3 and Prince2.• Maintained existing accreditations through continued diligence and attention to detail for ISO 27001 (Information Security Management System) and FAST Gold.• Instilled continuous quality improvement approach to guarantee a repeated high score for the Annual SOCITM survey.

• Project managed team of 7 implementing and maintaining the electronic document management system for the New Business Department, ensuring correct resources were assigned, plans were kept up to date, milestones set for the team and ensured any deviations were managed and fully communicated. Worked closely with customers to capture detailed requirements and monitored suppliers to ensure SLAs were met.