• Ability to work collaboratively across departments to ensure functionality is fully tested within project acceptance guidelines to ensure high quality outcomes for clients.• Assisted in the development of key documents that define study timelines, responsibilities and real-time application to help facilitate a smooth study start up.• Reviewed study protocol amendments to effectively access overall impacts to the eCRF and make updates to overall configuration to ensure compliancy.• Effectively developed, managed, and recorded meeting materials and minutes for multiple clients allowing for concise summarization of all project changes and weekly updates.• Efficiently resolved client issues by practicing exceptional problem-solving skills, in addition to building effective partnerships with data management and engineer team for issue escalation.• Maintained constant feedback on relevant challenges and opportunities, resulting in minimizing potential risks and delayed timelines.• Strong knowledge of ICH and GCP guidelines.• Assisted with cross-departmental initiatives and processes, including Questionnaire Call administration with the Customer Care team, and eTMF organization with the Clinical Management team.• Highly experienced in EDC, CTMS, ePRO, Safety, and eTMF.

• Manage departments and lead a team of up to 150 employees across all store departments. • Build and maintain strong relationships with brand partners and clients.• Interview, hire, and train new talent within company standards.• Ensure Sephora standards and value remain top of mind for employees and clients. • Coach and celebrate my team through leading and running the sales floor, performing check-ins and performance evaluations, and ensuring a comfortable environment to learn and grow. • Drive results through penetration on key performance indicators during hours in store (Beauty Insider sign up %, Sephora Collection, Multi-World Initiatives)• Scheduling and budget analysis; leveraging employees and product to maintain within budget and scheduling needs. • Smart problem solving to ensure satisfaction and a positive experience for clients and staff.• Consistently exceeding district targets, most notably exceeding 300 Beauty Insider sign ups in 1 day on a goal of 50, and achieving a goal of over $1.3M in Sephora Collection sales.

• Manage a team of up to 30 cashiers and provide support when necessary • Proficient in all transaction procedures (POS, MPOS, Returns, Online orders, ROPIS, MPLUS)• Troubleshoot technical errors on POS and MPOS (mobile POS) • Oversee team and organize breaks/schedules for the day as hourly floor manager • Delegates tasks to cashiers which include visual merchandising, cleanliness/organization, and restocking supplies• Educate cashiers in all areas of responsibility to build a strong team• Coach cashiers after error and report any significant findings to elevated manager• Override and verify all returns to assure quality control in inventory• Responsible for cash drops and terminal auditing to ensure even float in till

• Build report with clients to incentivize repeated business.• Fostered strong product knowledge and selling skills.• Assisted clients with tailored, personalized service.• Used company selling tactics to increase sales.• Operated within Sephora standards.

• Executed high level of customer service and critical thinking skills in a fast-paced environment.• Trained new hires on company policies and procedures.• Maintained standard of cleanliness and organization.• Ability to multi-task and prioritize between competing priorities.